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Technical Support Representative
- Access Dubuque (Dubuque, IA)
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Technical Support Representative
Managed Solutions Group
1 Positions
ID: 84520
Posted On 11/22/2025
Job Overview
The Technical Support Representative will work cooperatively with the Technical Services Manager and other members of the team assisting with the delivery and management of technology-based services and solutions for new and existing customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Manage customers business systems with a focus on maximizing uptime, utilization and optimization.
+ Installs, maintains, repairs, upgrades and troubleshoots computer hardware, servers, printers, software and peripherals.
+ Designs, implements and supports new and existing networks and solutions utilizing the latest technologies.
+ Work in different technological environments and learn new applications on a daily basis.
+ Responds to problem tickets, telephone calls, e-mail and personal requests for technical support.
+ Facilitate for initial setup of new managed services customers.
+ Assist other site team members in supporting customers ongoing fleet operations.
+ Engage coworkers and/or third-party resources to provide proactive and ongoing maintenance to ensure service levels are met.
+ Works with OEM's, software providers and third-party vendors
+ Communicate account business process opportunities to sales team.
QUALIFICATION REQUIREMENTS:
**EDUCATION and/or EXPERIENCE:** Degree in a related field **or** 2+ years' experience in a professional technical business or operations support company.
OTHER SKILLS AND ABILITIES:
Requires strong computer skills including knowledge of hardware, printers, web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.
Must possess strong analytical and problem-solving skills.
Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.
Must be an effective time manager; prioritize tasks in a fast-paced environment.
Requires a valid, restriction-free driver's license along with reliable transportation.
Some physical effort is required and ability to lift or move items weighing up to 50 pounds.
Managed Solutions Group offers competitive pay and an excellent benefits package.
To apply, send resume to:
Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003
Or
E-mail to: [email protected]
Primary Contact
12284
Human Resources
,
563-588-9020
Phone
Phone
Phone
Fax
Email
True
False
True
Job Details
Categories
Information Technology/Telecommunications
Technical
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Company ID
1130
Job REQ #
\# Positions
1
Start Date
20251122
End Date
20251202
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Managed Solutions Group
About the Company
Managed Solutions Group is a leading provider of IT solutions, including technical support, product procurement, managed network services, cloud, security, and managed print solutions. Our innovative strategy builds on our expertise assisting our clients in achieving competitive advantage and operational excellence.
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