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82860BRJob Posting Title:Lead Patient Experience Representative - Weymouth (onsite)Department:Ambulatory Services- WeymouthAutoReqId:82860BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:100% onsite at Weymouth location.

Position Summary/ Department Summary:

The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.

Key Responsibilities:

+ Provides positive, effective customer service to patients, families, and visitors.

+ Resolves complex issues and responds to inquiries about hospital policies and procedures.

+ Registers new patients and verifies demographics, insurance, and referral details.

+ Schedules and confirms patient appointments, tests, and procedures.

+ Obtains and documents prior authorizations and referrals.

+ Collects co-pays, reconciles funds, and facilitates communication with financial counseling.

+ Monitors clinic activity and coordinates daily flow with clinical teams.

+ Participates in shift handoffs and team huddles to support patient flow.

+ Prepares forms, organizes medical records, and maintains supplies for appointments.

+ Provides clerical support including answering phones, taking messages, and scheduling meetings.

+ Trains new staff and serves as a resource for policies, systems, and procedures.

+ Delegates and oversees tasks for patient experience staff; provides performance feedback.

+ Uses clinical, scheduling, and billing applications along with Microsoft Office tools.

+ Participates in process improvement efforts to enhance department operations.

Minimum Qualifications

Education:

+ High School Diploma / GED required.

+ Bachelor’s degree preferred.

Experience:

+ Minimum 2 years of related healthcare experience required.

+ Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)

+ Strong customer service experience.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Office/Site Location:WeymouthRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only Pay Range:$20.63-$31.46 Hourly