• Desktop Support Specialist- Athletics

    University of Miami (Coral Gables, FL)


    Current Employees:

    If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

     

    The University of Miami IT Department has an opportunity for a full-time Desktop Support Specialist -Athletics to work in Coral Gables, Florida.

     

    The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services related to business applications and operating systems, to ensure department-wide systems and peripherals are functioning properly. This employee collaborates with central campus IT services, facilities, and Athletic departments to identify requirements and resolutions to incidences.

    Core Responsibilities:

    + Creates and manages escalated trouble tickets to maintain data integrity.

    + Uses various applications to research and resolve incidences.

    + Coordinates with team members on projects and issues.

    + Creates and manages documentation and procedures.

    + Communicates project status to management.

    + Provides front-end support and maintenance of the applications and modules used within the organization.

    + Conducts one-on-one training of end users for specialty applications.

    + Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.

    + Informs users of base requirements to meet troubleshooting needs.

    + Supports the design and system configuration for dedicated specialty portals and email accounts.

    + Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party.

    + Ensures physicians are grouped in the correct department pools.

    + Provides guidance and backup to technical support specialists and other relevant staff.

    + Adheres to University and unit-level policies and procedures and safeguards University assets.

    Department Specific Functions:

    + Support coaches and student athletes with technology issues

    + Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with University systems.

    + Knowledge of GoFMX Facilities Management system is a plus.

    + Provide and remove access using CBORD and Onity access control platforms.

    + Assist with technology integration at venues for the different sports.

    + Knowledge of FTP’s / Genius Sports / DVSports / Daktronics is a plus.

    + Attend sporting events and provide support for technology issues that may arise. Nights and weekends. Also, some travel and holidays might be required.

    + Contribute to knowledgebase by well documenting solutions to incidents.

     

    This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS:

     

    + Associate degree in relevant field required

    + Minimum 3 years of relevant experience required

    + Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

    + Teamwork: Ability to work collaboratively with others and contribute to a team environment.

    + Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

    + Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

     

    Any appropriate combination of relevant education, experience and/or certifications may be considered.

     

    The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

    Job Status:

    Full time

    Employee Type:

    Staff

    Pay Grade:

    A5