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Location:

4910 Tiedeman Road, Brooklyn Ohio

Pittsburgh and Cleveland Market - the incumbent can sit anywhere in the listed markets but must be willing to travel up to 30-40% into the other markets.

The Merchant Sales Leader is responsible for leading a team of Merchant Advisors and sales support staff across a diverse geography in support of Key Merchant Services clients. Will lead the team to acquire new relationship clients and/or deepen existing relationships by providing merchant solutions to help clients manage their businesses. Will collaborate on the development of tools and resources for assigned teams. Responsible for developing and maintaining a strong partnership within and outside of Business Banking in an effort to meet client needs and drive business growth.

ESSENTIAL JOB FUNCTIONS

+ Lead, manage and provide direction to a team of Merchant Advisors and sales support staff across a diverse geography in support of Key Merchant Services clients within assigned region or functional area

+ Lead team to acquire new relationship clients and deepen existing relationships by providing merchant solutions to help clients manage their businesses

+ Contributes to the development of training programs for Merchant Services Sales Advisors

+ Contributes to the development of marketing material for Merchant Services

+ Collaborates within and outside of Business Banking with leaders to drive business opportunities through the consumer channel

+ Team will perform pre & post call planning support for identifying opportunities

+ Ensure an expert team responsible for navigating Merchant tools and systems

+ Lead the Merchant onboarding and education process for clients; contributes on design and delivery of job aids and workshops for end users

+ Team will proactively work a targeted book of business for assigned regions

+ Coaches to the Merchant value proposition and defined client experiences and directs the team’s efforts through utilization of consistent sales and service processes/tools

+ Maintains an in-depth knowledge of competitive products and services to support the awareness of the team

+ Fosters an environment for learning/best practice sharing and accountability; drives the performance and sustained success of the team

+ Creates and sustains a dynamic culture of quality through performance management, compensation and reward/recognition programs

+ Motivate and empower team members in the successful performance of their responsibilities while encouraging innovation and creating change agents

+ Establishes high standards for work quality and provides opportunities for career growth in order to develop and retain a highly trained and motivated staff

+ Establishes and tracks performance objectives for the team; manages and evaluates managers performance to established objectives.

+ Partners with Business Banking Sales Leaders, SBA, Servicing and Product Management in identifying opportunities to deliver Key’s value proposition to acquire new clients, while deepening and retaining existing client relationships

+ Works closely with Business Banking executives to set revenue and profitability targets. Works to develop regional new business and referral opportunities

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $112,000.00 - $210,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/26/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.