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Description

As a Client Experience Specialist, you’ll play a key role in supporting individuals and families who reach out looking for guidance, resources, and compassion. This position is perfect for someone who wants to grow in social services and enjoys being a steady, helpful voice for people navigating challenging situations. Every call you take is an opportunity to make someone’s day a little easier. This role is contract to hire with the ability to work hybrid once hired on permanently. Approximately the first 6 months will be fully in office!

What You’ll Do:

+ Serve as the first point of contact for community members calling in for help or information.

+ Answer a high volume of inbound calls while maintaining a warm, supportive, and patient approach.

+ Communicate with clients in both English and Spanish to understand their needs and connect them to the right programs or resources.

+ Enter and track information using two CRM systems, ensuring accuracy and thorough documentation.

+ Provide clear explanations of available services and walk callers through next steps.

+ Stay informed about internal and community programs to guide clients effectively.

+ Uphold client confidentiality and handle sensitive situations with professionalism.

+ Work closely with team members to ensure clients receive seamless support.

Requirements

What You Bring:

+ Bilingual fluency in English and Spanish is required.

+ At least 1 year of customer service experience (phone-based experience a plus).

+ Ability to handle high call volume with patience, empathy, and strong listening skills.

+ Comfort navigating multiple computer systems and updating client information accurately.

+ A genuine desire to help others and interest in working within social services.

+ Strong communication, problem-solving, and follow-through.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .