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Description Account Services Representative

About the Role

We are seeking a dedicated, goal-oriented, and self-directed Account Services Representative to join our team. This position plays a critical role in ensuring accurate order processing, billing, and account management. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional attention to detail, and deliver outstanding customer service.

Key Responsibilities

Process multiple daily order entry and billing transactions with a high level of accuracy.

Maintain and update customer accounts in compliance with company standards.

Communicate directly with sales teams, internal departments, and clients to resolve issues related to orders, billing, accounts receivable, and returns.

Investigate and resolve discrepancies promptly and professionally.

Generate accurate reports and ensure data integrity.

Provide exceptional customer service and meet quality standards for customer satisfaction.

Collaborate effectively in a team environment and support business needs beyond standard hours when required.

Qualifications

Education: High School diploma or equivalent required; Associate’s Degree or equivalent work experience preferred.

Experience:

Minimum 2+ years in customer or account management roles.

Proven order processing experience.

Familiarity with ERP systems (Oracle preferred).

Technical Skills:

Proficiency in Microsoft Office Suite (Excel and Outlook required).

Other Requirements:

Valid driver’s license and good driving record.

Strong problem-solving, organizational, and follow-up skills.

Excellent communication and phone skills; ability to remain composed under pressure.

Demonstrated accuracy in data entry and report generation.

Knowledge of the medical implant industry and hospital customer base preferred.

Ability to work successfully in a team environment and adapt to changing priorities.

What We Offer

Competitive compensation

Hybrid work flexibility

Opportunities for detail oriented growth

Supportive team environment Requirements Customer Service, Sales, Data Entry, Office Functions, Microsoft Excel, Billing Functions, Accounts Receivable (AR), Microsoft Outlook, Medical Coverage, Billing, Communication Skills, Customer Satisfaction, Oracle, Resolve Issues, Order Entry, Account Management, Customer Account, Principles, ERP Solutions, Quality Standards, Phone Etiquette, Internal Departments, Report Generation, NIS Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .