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Description

We are looking for a skilled Business Analyst to join our team on a long-term contract basis in Atlantic City, New Jersey. This role requires an analytical individual who excels at gathering requirements, creating detailed documentation, and mapping processes effectively. You will work closely with diverse stakeholders to translate business needs into actionable insights and solutions.

Responsibilities:

• Collaborate with stakeholders to gather and document detailed business requirements.

• Analyze and map data flows and processes using Visio, ensuring clarity and precision.

• Facilitate communication between technical teams and non-technical end users to ensure alignment.

• Develop structured documentation that supports project goals and business objectives.

• Utilize Microsoft tools such as Power BI and Azure to support data analysis and reporting.

• Conduct gap analyses to identify areas for improvement in processes and systems.

• Support initiatives focused on technology modernization and automation.

• Apply Agile Scrum methodologies to streamline project workflows and deliverables.

• Review and refine documentation to maintain accuracy and relevance.

• Provide insights and recommendations to improve call center operations and customer service processes.

Requirements • Proven experience as a Business Analyst with strong documentation and requirement-gathering skills.

• Proficiency in process mapping and data flow analysis using Visio.

• Ability to effectively communicate with non-technical stakeholders and translate their needs into structured requirements.

• Familiarity with Microsoft tools such as Power BI and Azure is advantageous.

• Experience working on projects involving technology modernization or automation.

• Solid knowledge of Agile Scrum methodologies and practices.

• Strong analytical skills with expertise in gap analysis and problem-solving.

• Background in call center operations or customer service is a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .