"Alerted.org

•We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

+ 15,000 trained professionals

+ 250+ locations worldwide

+ Fortune 500

+ Globally unified systems

Operations:

+ Ensure accurate and timely LOG to DLV process flow

+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

+ Understand department process flow, constantly looking for areas of improved efficiency.

+ Oversight and execution on all customer standard operating procedures via the DLSOP.

+ Work with the team on meeting KPI standards, as per department goals and metrics.

Support the supervisor in the following areas:

+ Daily review of workflow and reports to support the team in meeting metrics

+ Audit files and support the team in ensuring that the team is meeting operating process       standards and compliance regulations.

+ Build and maintain strong relationships with customers and governmental Customs         organizations.

+ Monitor training and timely completion of items on team’s learning plan and PDP.

+ Push information to the department daily that enhances productivity, metrics, and overall purpose/ vision.

Sales / Retention:

+ Participate in the transition of new business/ updates to existing business.

+ Assist in retention calls and complete reviews of customer data in preparation for QMRs

People:

+ Identify with manager / supervisor, develop, and mentor your No. 2.

Support the supervisor where needed:

+ Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

+ Be a guide for the team - mentor agents

+ Follow-up new hires training as per the company requirement standards.

+ Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

+ Promote productivity tools

+ Be open to implementing new system changes and enhancements with your team.

+ Be involved and suggest system/process improvements.

+ Set the tone of this environment within your team.

Culture:

+ Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Education and Experience:

+ Bachelor’s degree from a four-year college or university or equivalent experience.

+ A minimum of 3 years of Customs Brokerage/Compliance experience

+ Computer skills (Microsoft Word, Excel, Power Point)

+ Ability to type:45wpm

+ Ability to work under pressure

+ Ability to adapt to changes

+ High level of attention to detail

+ Strong organizational skills

+ Strong communication skills

+ Process oriented

Training Requirements:

+ Meet company standards of 52 hours training per year, including as needed management/leadership training

Expeditors offers excellent benefits:

+ Paid Vacation, Holiday, Sick Time

+ Health Plan: Medical

+ Life Insurance

+ Employee Stock Purchase Plan

+ Training and Personnel Development Program

+ Growth opportunities within the company

+ Employee Referral Program Bonus

Shift:

Tuesday - Saturday (08:00am - 05:00pm)

Sunday - Thursday (08:00am - 05:00pm)

Reporting Structure: Customer Brokerage Lead, Supervisor, Manager