• End User Computing Field Services Engineer

    Cognizant (Greenville, SC)


    **Work model** : Onsite, 5 times a week from the client office at Greenville, South Carolina

     

    We are seeking an **End User Computing Field Services Engineer** to ensure timely issue resolution, proactive maintenance, and adherence to IT best practices. Enhance user satisfaction and operational excellence across the organization.

    About Cognizant’s CIS Practice:

    Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

    In this role, you will:

    • Provide IT support across a wide range of client activities.

    • Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.

    • Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows.

    • Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.

    • Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal.

    • Deliver ‘White Glove’ service to users, even in high-pressure situations.

    • Work effectively in a project-based environment that requires flexibility and strong teamwork.

    • Perform other duties as assigned by the End-User Computing (EUC) Manager.

    What you’ll need to succeed (required skills):

    • Strong understanding of deskside support operations and key ITSM concepts such as incident management, service request management, categorization, and prioritization.

    • Proficiency in Windows 11 and Microsoft Office 365 (Outlook, Teams), including installation, initial configuration, and basic support.

    • Experience with endpoint management experience using Microsoft Intune or Active Directory.

    • Ability to troubleshoot printers, webcams, speakers, docking stations, drivers, firmware, and more.

    • Basic to intermediate troubleshooting skills with Linux systems.

    • Experience supporting audio/visual (A/V) equipment in conference room environments.

    • Strong problem-solving skills including root cause analysis (RCA).

     

    At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.

     

    Applications will be accepted until Nov 27 2025.

    Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    • Medical/Dental/Vision/Life Insurance

    • Paid holidays plus Paid Time Off

    • 401(k) plan and contributions

    • Long-term/Short-term Disability

     

    Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.