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Position Summary:

The Surgical Scheduler is responsible for completing tasks associated with specific assignments with little or no direction.

Specific job responsibilities will be coordinating with Physician offices and Perioperative departments to schedule patients' procedures according to department specific criteria.

The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities

:

1.

Provides training and guidance to Patient Access Rep as required.

2.

May be assigned special projects related to Patient Access workflow, procedures, etc.

3.

Accurately and efficiently performs scheduling and preregistration within Electronic Medical Record (EMR) , preregisters patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.

4.

Acts as Liaison for physician offices to facilitate scheduling procedures in assigned departments

5.

Collects, documents, scans all required demographic and financial information.

6.

Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.

7.

Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.

8. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).

9.

Performs duties otherwise assigned by Management.

Qualifications:

_Required:_

+ High School Diploma or equivalent required.

* Previous healthcare experience - preferably procedure scheduling

_Preferred:_

Knowledge, Skills, and Abilities:

+ Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators.

+ Working knowledge of CPT, HCPCS, and ICD-10.

* Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.

* Provides service excellence standards:

Responds promptly, professionally, and courteously to all customers’ needs.

Cooperates and communicates effectively with all McLaren Health Care team members.

Contributes to continuous quality improvement efforts.

* Must be able to understand, explain, calculate, analyze, and interpret the information reviewed daily.

* Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training.

+ Communications:communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.

+ Works independently in a self-directed, non-confrontational, collaborative manner.

+ Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.

+ Customer Focus:promotes positive internal and external relations by actively seeking and being responsive to customer feedback.Ability to support and participate in continuous quality improvement projects.

+ Translates Mission and Vision into daily interactions with internal and external customers.Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.

+ Displays high ethical standards.

Position/Subsidiary Specific:

1.

Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.

2.

Demonstrates commitment to professional growth and competence.

3.

Registration, Financial Clearance, Insurance Verification, Cashier, Scheduling, Charge Entry and Financial Counseling responsibilities are identified in the specific assignment sheet for a Senior Patient Access Representative.