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Posting Information

Posting Number2026165

Posting/Functional TitleCase Manager

University Pay Plan TitleStudent Development Specialist II

LocationSan Marcos

DepartmentDHRL Administration

Recruitment TypeOpen Recruiting

Job TypeFull-Time

Funding SourcePermanent

Monthly Salary$3,901.00 - $4,166.67

Job CategoryExempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

+ Master’s degree.

+ Post-bachelor experience in Student Affairs or Social Work.

+ Experience with Case Management involving behavior, care, or crisis intervention

+ Experience in crisis management and emergency response efforts in a residential community.

+ Ability to manage multiple projects and priorities and meet deadlines.

Preferred Qualifications

+ Master’s Degree in higher education administration, Social Work, or related field.

+ At least one (1) year of experience leading crisis and emergency response efforts in a residential community.

+ Experience with case management in a higher education setting involving student conduct, student care, or crisis intervention

+ Experience managing residential communities.

Job Description

The Case Manager Coordinator will work to support the unit and aid in case management for student conduct and care within the Department of Housing and Residential Life ( HRL ). The main role of this position is to provide administrative support to the Assistant Director for Student Conduct and Community Standards with the implementation of the student conduct and care process. The Case Manager will be responsible for the review of conduct cases, assignment of charges, case assignments, and assist with departmental Clery reporting functions. The Case Manager will allow Housing & Residential Life to streamline the departmental conduct and care process to provide consistency with charges and outreach. The Case Manager will bring the HRL conduct process to industry standards. The Case Manager will review, assign, audit, and report key trends or time-sensitive information as needed to the Assistant Director, Director, and Executive Director for Housing & Residential Life.

Job Duties

CASE MANAGEMENT (50%)

+ Intake and review incident reports submitted through the Residential Life Incident Report form for student of concern and student conduct criteria using departmental and campus resources.

+ Process incident reports into Maxient cases and assign charges and/or student of concern follow-up within the appropriate timeline.

+ Assign timelines, progress-oriented tasks, and hearing officers to individual case files based on appropriate guidelines and process benchmarks.

+ Ensuring staff are imputing case notes and entering notes with a sense of urgency for a responsive approach to the student process.

+ Provide direct guidance, development, and support to in-community staff regarding student of concern cases and response.

+ Oversee the creation of mediation resources in partnership with the Assistant Director for Student Conduct

DATABASE ADMINISTRATION (20%)

+ Provide quality assurance for Maxient user resources including resource links, appropriate charges, analytic tags, letter templates, routing rules, etc.

+ Assign appropriate tags, workflow indicators, and milestones within Maxient to ensure ease of access for measurable data.

+ Utilize Maxient resources and Maxient help forums to assist the Assistant Director of Student Conduct and Community Standards in system upkeep and application of regular system improvements.

+ Assist in the account maintenance of staff members from the system as they onboard and leave the Residence Director position.

DATA MANAGEMENT AND ANALYTICS (15%)

+ Ensure the appropriate tagging, case titling, and data cleaning occurs throughout the entirety of the conduct and care process to ensure easy to access end-of-year data.

+ Analyze reports and pull conduct and care data to identify trends and other valuable quantitative data within the conduct and care process.

+ Assist in the creation and design of monthly, semesterly, and annual reports that represent the scope and impact of the Residential Life conduct process.

+ Assist in escalation of Clery related cases to Assistant Director of Student Conduct and Community Standards.

DEPARTMENTAL AND DIVISIONAL PARTNERSHIPS (15%)

+ Work collaboratively with Residence Director staff to provide assistance with student of concern and student conduct processes within the Department of Housing and Residential Life.

+ Serve as a liaison with campus stakeholders within conduct and care processes such as Dean of Students Office, Title IX, Compliance, Clery, etc.

+ Assist in the implementation and follow-up on cases routed to multiple divisional partners for shared student outreach.

+ Other duties as requested or required, whether or not specifically mentioned within this job description.

Additional Information to Applicants

Job Open Date11/24/2025

Job Close Date (posting closes at midnight)12/02/2025

Open Until FilledNo

Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start8:00AM

Normal Work Hours End5:00PM

Posting Notices

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Applicants must be authorized to work for any employer in the United States. The University will not sponsor or assume sponsorship of any candidate requiring a petition for a H1B employment visa.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Exceptional Benefits:Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.

Generous Time Off:Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.

Wellness and Balance:Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.

Professional Growth:Explore a wide range of training, development courses, certifications, and educational support programs.

Welcoming Campus:Become part of a vibrant Bobcat community with numerous social and professional networks.

Tuition Benefits:Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.

Retirement Security:Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today.https://www.hr.txst.edu/benefits.html

Quick Linkhttps://jobs.hr.txstate.edu/postings/55047

Applicant Document