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Job Description

Oracle is seeking a skilled and proactive NOC Manager to design, build, and operate a world-class Network Operations Center (NOC) supporting our expanding data center portfolio. This individual will lead the development of NOC processes, tools, and teams to ensure operational excellence, rapid incident response, and high system reliability across our mission-critical environments.

Responsibilities

Operations & Incident Management

+ Oversee daily NOC operations, including the monitoring tools, alerting systems, ticketing workflows, and response processes that support 24x7 coverage across all data center facilities and critical infrastructure.

+ Lead the full incident management lifecycle — detection, triage, escalation, communication, resolution, and post-incident review — ensuring consistent standards and timely execution.

+ Coordinate closely with data center engineers, network teams, and facility operations to drive rapid response and issue resolution, following defined escalation thresholds and response-time expectations.

Team Leadership & Development

+ Build and mentor a high-performing NOC team by developing training materials, certification paths, and onboarding programs covering operational best practices, tools, and procedures.

+ Develop and manage shift schedules, including 24x7 coverage, on-call rotations, and vendor or contractor resource alignment.

+ Foster a culture of accountability, performance excellence, and proactive problem-solving, supported by clearly defined KPIs and behavioral expectations.

Performance Monitoring & Reporting

+ Define and maintain key performance metrics and dashboards using standard platforms such as Grafana, Splunk, or ServiceNow to track NOC effectiveness, system availability, and incident trends.

+ Deliver recurring operational health reports — including weekly and monthly incident metrics, SLA performance, and improvement initiatives — to senior leadership and stakeholder teams.

+ Partner with IT, facilities, and security teams to refine monitoring practices through improved alert tuning, automation opportunities, and optimized workflows that enhance operational efficiency.

Qualifications & Experience

+ Minimum of 3 years of experience in incident management, program management, or similar roles in data center or mission-critical environments; equivalent military or high-reliability operational experience may be considered.

+ Demonstrated experience supporting data center infrastructure incidents with working knowledge of BMS, EPMS, power distribution, cooling systems, and HVAC operations, including hands-on troubleshooting when necessary.

+ Hands-on experience conducting root cause analyses (RCA) using standard methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe), developing corrective action plans, and implementing automation to improve operational workflows.

+ Strong understanding of data center architecture, spanning networks, compute, power systems, environmental controls, and security protocols; relevant certifications such as CDCP, CDCS, or ITIL are preferred.

+ Exceptional problem-solving, analytical, and documentation skills with high attention to detail, using platforms such as Confluence and ServiceNow.

+ Excellent communication and collaboration abilities, including stakeholder updates and customer-facing incident communication when required.

+ Proven ability to perform under pressure, manage multiple priorities, and make sound decisions in time-sensitive situations, including participation in escalation or on-call rotations.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.