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System Operations Manager

Job ID: 6089360

Date Posted:Nov 24, 2025

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

Department: Power Operations

JOB DESCRIPTION

System Operations Manager

Salary Grade: G04

Minimum Midpoint Maximum

$104,766 - $141,434 - $178,102

This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

SUMMARY:

Manages the real time operations at Power Operations. Manages various employees and oversees the operator training process. Represents the Company and provides operational input at various committees and groups. Manages the operational procedures and guidelines to ensure a safe and reliable electric grid for PNMR in compliance with NERC, ERCOT and WECC reliability standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervises Transmission and Balancing/Interchange System Operators responsible for the safety and reliability of the transmission system during normal and emergency conditions in real-time and on a daily basis

Supervises Transmission and Balancing/Interchange System Operators who balance generation levels with load and energy schedules both during normal and emergency conditions in real-time and on a daily basis, and evaluate all tagged and scheduled energy bought and sold by PNM Marketing affiliates and utilities (Los Alamos County, Tri-State, etc.) within PNM's Balancing Area

Supervises and/or coordinates with Transmission Coordinators responsible for pre-scheduling energy Transactions, selling PNM transmission resources not being used by PNM's customers and administering PNM's OASIS and real-time scheduling tool

Supervises and/or coordinates with an Outage Coordinator responsible for coordination of outages on PNM/TNMP's Transmission System, including both PNM/TNMP construction crews/interconnected electric utilities and must consider safety concerns and maintain safe system operating limits while considering economical operation of the electric transmission system

Coordinates with WECC/ERCOT reliability coordinators and interconnected utilities regarding transmission and generation outage management via outage coordination system and other communication capabilities

Coordinates with the PNMR NERC Training function to administer the training program and instructs Transmission and Balance Interchange System Operators and Transmission Coordinators or directly oversees the training process for all operator functions

Represents PNM/TNMP at the Operations Level with other utilities within WECC, ERCOT, the Southwest Reserve Sharing Group, and serves on various committees in the WECC/ERCOT structure providing leadership or developmental input for processes

Reviews contracts for new and existing operational areas between PNM/TNMP and other utilities

Creates, reviews, and modifies internal and external operational procedures, guidelines, and directives to ensure proper methods are followed resulting in a safe and reliable electric grid

Interfaces with various managers (BTS, WPM, Accounting, Distribution Operations, System Engineering, Transmission Planning, etc.) at PNM/TNMP to ensure a safe and reliable electric system

Creates transmission power accounting reports and validates and approves billing for transmission services

Assumes accountability for compliance with applicable NERC reliability standards that apply to the duties and responsibilities of this position and its staff

Validates and provides power flow data for transmission studies; WECC, ERCOT, NERC, and FERC reports; and for internal and external audits

Improves processes and technologies in a dynamic environment

Supervises and trains assigned staff including organizing, prioritizing, scheduling work assignments, employee development, and performance management skills

COMPETENCIES:

Ability to coordinate and integrate computer systems development, enhancement, and modifications from an overall systems operations perspective

Ability to make judgments on the relative merits of various computer software and/or hardware

Ability to evaluate and assess computer systems and hardware/software proposals for technical merit, cost effectiveness, and business application

Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures

Skill in the interpretation of NERC reliability standards and WECC reliability standards/ERCOT Protocols and Operating Guides and effective in proactively developing processes, procedures, guidelines and policies to maintain compliance with such standards

Skill in the utilization of organizational management principles, methods, and techniques

High level of business knowledge along with sound analytical and critical thinking skills

High energy level for handling increased work activities and longer hours associated with managing a 365 -day, 24/7 real-time operation

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree with seven to nine years related experience, including two years of management experience, or equivalent combination of education and/or experience related to the discipline.

Master's degree is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

NERC System Operator Certification.

Must possess a current, legally valid driver's license and meet the company's driving record requirements.

COMMUNICATION SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, regulations, standards, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to write speeches and articles for publication that conform to prescribed style and format

Ability to effectively present information to various groups

High level of listening skills for interpreting the nuances of both direct and indirect communications

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

COMPUTER SKILLS:

Knowledge of spreadsheet and word processing software

Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

Regularly required to sit up to 2/3 of the time and talk and listen for long periods of time. Ability to see in color and for long distances. Must occasionally lift and/or move up to 25 pounds. Required to be available 24x7 to provide guidance and answer questions from staff concerning real-time disturbances and other emergency situations.

WORK ENVIRONMENT:

Office environment.

SAFETY AND ADA STATEMENT

Safety Statement:

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.