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Dispute Resolution Analyst (Temporary)

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Reference number

2025-167824

Job details

Domain

Performance and Support

Job field / Job profile

IT - User support technician

Job title

Dispute Resolution Analyst (Temporary)

Employment type

Temporary

Contract period

N/A

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

1. Occupational Summary (Position Objective & Authorities)

Objective:

The Dispute Resolution Analyst is responsible for investigating, analyzing, and resolving customer disputes related to billing, payments, and account balances. This role ensures timely resolution of issues to support cash flow, customer satisfaction, and compliance with company policies. The Dispute Resolution Analyst will work with limited supervision. This role requires a strong understanding of complex customer agreements, long lead times, and multi-tiered supply chains.

2. Essential Functions (Duties and Responsibilities)

A) Dispute Investigation: review and analyze customer claims, discrepancies, and disputes related to invoices, payments, and account statements.

B) Cross-Functional Collaboration: work closely with sales, customer service, finance, and legal teams to gather information and resolve disputes.

C) Documentation & Reporting: maintain detailed records of dispute cases, resolutions, and communications. Prepare regular reports on dispute trends and resolution timelines.

D) Customer Communication: communicate professionally with customers to clarify issues, provide updates, and negotiate resolutions.

E) Root Cause Analysis: identify recurring issues and recommend process improvements to reduce future disputes.

F) Compliance & Policy Adherence: ensure all dispute handling complies with internal policies, contractual terms, and regulatory requirements.

G) Performs other duties as assigned

But what else? (advantages, specificities, etc.)

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Candidate skills & requirements

3. Qualification Requirements

A. Education & Qualification-

• Bachelor's degree in Finance, Business Administration, or related field.

B. Work Experience - Technical knowledge-

• 2–5 years of experience in collections, accounts receivable, or dispute resolution

C. Professional Skills-

• Strong analytical and problem-solving skills

• Must be computer literate and have ability to type and operate an adding machine.

• Knowledge of Mapics & M3 or previous experience with Accounts Receivable applications preferred. Proficiency in Microsoft Excel

• Must have strong skills working in direct customer contact.

• Must have the ability to generate written communication and to operate required office equipment.

• Ability to read and review written communication.

• Attention to detail and ability to manage multiple cases simultaneously

D. Behavioral Skills-

• Strong analytical and problem-solving skills

Annual salary

Based on market data.

Job location

Job location

North America, United States, Texas

City (-ies)

Gainesville

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes