• Transition Care Navigator

    WesleyLife (Johnston, IA)


    Description

    About the Role: Transitional Care Navigator

     

    As a Transitional Care Navigator, you’ll serve as a compassionate and knowledgeable resource for individuals, families, physicians, and hospital referral sources seeking skilled or long-term care within the WesleyLife network. Guided by the One Wesley philosophy, the Navigator ensures a seamless and person-centered transition by collaborating closely with referral sources and the intake team, offering solutions across all communities to meet individual needs with excellence and efficiency.

    As a Transitional Care Navigator, you will:

    Primary Responsibilities:

    + Triage resident referrals and all resident calls regarding Wesleylife services and assist with directing residents to services they may need which includes our Hospice and Home Community Based Services.

    + Answer incoming calls promptly and courteously, demonstrating WesleyLife’s commitment to hospitality and excellence while gathering essential information and understanding the customer’s needs.

    + Retrieve information from the referral source platform and send it to the community of choice for the clinical nurse review process at the community level. Once potential admission is approved or declined, follow up with referral sources immediately.

    + Collaborate closely with the intake team and hospital partners to ensure timely and appropriate bed placement, prioritizing the customer experience and continuity of care.

    + Maintain a system-wide perspective, ensuring every referral is supported—even if it means coordinating across multiple communities.

    + If the community of choice is full, offer another Wesleylife community and collaborate with intake team and hospital partner on bed placement.

    + Serve as a primary liaison to hospital discharge planners, ensuring they receive exceptional customer service throughout the referral and transition process.

    Qualifications:

    + Bachelor’s degree preferred, with at least two years of experience in senior living, long-term care, or healthcare.OR

    + A minimum of two years of healthcare experience in a relevant setting (e.g., senior living, long-term care, hospital, home health, hospice) without a degree.

    + Excellent observation, verbal and written communication skills, problem solving skills, critical thinking skills, basic math skills, and computer literacy to meet competency standards.

    + Must be organized and have the skillset to manage multiple functions under stressful conditions and changing priorities.

    + Demonstrates the ability to coordinate short-term rehab admissions with accuracy, urgency, and empathy.

    + Maintain a customer-first mindset, treating referral sources and families as valued partners in the transition process.

     

    What We Offer

     

    _We know a great career is about more than just a paycheck — it's about belonging, growth, and making a difference.  At WesleyLife, we provide: _

    Health & Wellness:

    + Comprehensive Benefits Package: Including health care, vision, dental, and 401(k)- For all Full Time employees.

    + Wellness center memberships and cash incentives for healthy habits.

    + Voluntary benefits including life, accident, and critical illness coverage for all Full Time employees.

    Education & Career Growth:

    + Scholarship Assistance: Up to $3,000/year

    + Tuition Reimbursement: Up to $1,500/year

    + Educational Discounts: 18% off tuition at Purdue University Global

    + Ongoing leadership training and development pathways

    Extra Perks:

    + Recognition and appreciation programs that highlight your impact

    + A workplace culture that prioritizes respect, teamwork, and support

     

    Ready to Make a Difference?

     

    We’re excited to meet people who share our passion for service, wellness, and community.

     

    Apply today and help us continue to revolutionize the aging experience — the WesleyLife Way.

     

    _WesleyLife believes in welcoming all people to our team and is an equal opportunity employer. Because of our commitment to your health and well-being, you will be required to successfully complete a pre-hire health assessment, drug screen, and tobacco screen prior to beginning employment._

     

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.