"Alerted.org

Legal Client Support Analyst

**Location:** Ft. Myers, FL

**Schedule:** Monday–Friday, 8:00 AM – 5:00 PM

**Pay:** $20–$21 per hour

**Employment Type:** Full-Time

Position Summary

The Legal **Client Support Analyst** serves as a primary point of contact for clients, providing support by phone and email to ensure timely and accurate resolution of questions and service requests. This role requires excellent communication skills, strong attention to detail, and the ability to quickly learn and understand the full suite of services offered.

Key Responsibilities

+ Respond to client and sales partner inquiries and drive them to resolution.

+ Investigate issues and conduct research to ensure accurate corrective actions are taken.

+ Set up and onboard new client accounts through the company portal.

+ Train and guide new clients on using portal features effectively.

+ Perform front-end processing for settled cases.

+ Complete transcript and video status checks.

+ Provide price quotes for completed jobs.

+ Collaborate with internal teams to resolve issues quickly and efficiently.

+ Suggest workflow improvements and work efficiently in a fast-paced environment.

+ Maintain a strong understanding of legal support services.

+ Consistently meet or exceed service level agreements (SLAs).

+ Perform additional duties as assigned by department leadership.

Requirements

+ High school diploma or equivalent required; Associate degree preferred.

+ Minimum 3 years of customer service or client support experience.

+ Strong phone and email communication skills.

+ Prior administrative or office experience is a plus.

+ Experience in legal services or related fields preferred but not required.

+ Reliable, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

Key Skills

+ Excellent communication and active listening

+ Professional phone and email etiquette

+ Strong problem-solving abilities

+ Attention to detail

+ Customer-focused and friendly demeanor

+ Ability to learn quickly and adapt

+ Dependable with strong work ethic

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.