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**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Services, Inc.-ESI (OLD)

*This position can be filled as a Technical Support Specialist I, II, III, or Senior depending on the candidate's qualifications and experience.*

Position can be located near the ETS East Region which is from New Orleans, LA to all of MS Plants

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant.

JOB DUTIES/RESPONSIBILITIES:

+ Conduct root cause analysis and prepare reports for management use

+ Provide primary or backup technical support for various plant system and processes

+ Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation

+ Provide technical support to maintenance, outage, and capital projects

+ Technical Lead on specific / complex projects

+ Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs. May engage in the review of diagnostic services (vibration analysis, off-line motor testing, Infra-red, performance testing, vacuum leak-detection, etc.) done by a 3rd party.

MINIMUM REQUIREMENTS:

Minimum education required of the position:

+ High school diploma or GED or equivalent work experience

+ **Desired:**

+ Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

+ **Tech Support Specialist I:** 0-2 years of power plant or relevant technical experience is preferred.

+ **Tech Support Specialist II:** 2-4 years of power plant or relevant technical experience is preferred.

+ **Tech Support Specialist III:** 4-6 years of power plant or relevant technical experience is preferred.

+ **Tech Support Specialist Sr:** 6+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

+ Proficiency in all applications of the Microsoft Toolkit

+ Must possess good computer skills

+ Ability to work independent of direct supervision

+ Good communication skills also required

+ Duties often require call outs and work after normal hours

+ Be able to keep records and reports

Any certifications, licenses, etc.

+ None

**Primary Location:** Louisiana-Westwego Louisiana : Westwego || Louisiana : Killona || Louisiana : Metairie

**Job Function** : Engineering

**FLSA Status** : Professional

**Relocation Option:** No Relocation Offered

**Union description/code** : NON BARGAINING UNIT

**Number of Openings** : 1

**Req ID:** 121692

**Travel Percentage** :50% to 75%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEI page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Entergy Pay Transparency Policy Statement:** The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). **Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)** and **Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

**Job Segment:** Technical Support, Power Plant, Inspector, Engineer, Technology, Energy, Quality, Engineering