• System Administrator

    Volunteers of America Los Angeles (Los Angeles, CA)


    System Administrator

     

    Job ID:4404

     

    Salary:$80512.5 - $84750 Per Year

     

    Area of Interest:Information Technology

     

    Division:Adult Services

     

    Shift Type:Day

    About Us:

    VOALA

    Helping Our Most Vulnerable Change Their Life Stories

     

    Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

     

    PAY RATE:$84750 - $80512.50 Per Year

     

    BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.

    JOB SUMMARY AND PURPOSE

    The System Administrator will be responsible for maintaining the organization-s IT infrastructure while also supporting data integrity, reporting systems, and process optimization for the CQI department. This dual-role position ensures that both technical operations and quality improvement initiatives are aligned and supported. CQI Projects are to be prioritized.

    DUTIES AND RESPONSIBILITIES

    A. IT Department (70%)

    + Manage and maintain servers, networks, and cloud-based systems supporting VOALA, SCADP and affiliates.

    + Ensure cybersecurity protocols are implemented and updated.

    + Provide technical support to staff and troubleshoot hardware/software issues.

    + Oversee system backups, disaster recovery plans, and data protection.

    + Support onboarding/offboarding processes with system access and permissions.

    + Monitor system performance and implement upgrades as needed.

    B. CQI Department (30%) (Work to be prioritized)

    + Support data systems used for program evaluation and performance tracking.

    + Ensure data accuracy and integrity across platforms (e.g. internal dashboards).

    + Assist in automating reporting processes and developing data visualization tools.

    + Collaborate with CQI staff to identify system improvements that enhance data collection and analysis.

    + Provide technical support for audits, compliance reviews, and KPI tracking.

    + Train staff on data systems and best practices for documentation and reporting.

    ESSENTIAL DUTIES

    + System Maintenance and Network Management

    + Assist CQI in automating reporting processes and developing data visualization tools

    + User Support with software applications used at VOALA (user support, passwords, hierarchy, data access, etc)

    + Repairs and Troubleshoots existing hardware systems

    + Provides support to VOALA/SCADP staff on hardware and software issues, training and technical assistance

    + Implementing and managing network security

    + Maintain network documentation and compliance records

    + Oversees 3d party technicians as needed

    + Other duties as required and may be subject to change

    Qualifications

    REQUIREMENTS:

    + Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

    EDUCATION:

    + Bachelor's degree in Information Technology, Computer Science, or a related field.

    + Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Administrator (MCSA).

    EXPERIENCE:

    + Four years- progressively responsible experience in systems administration and software applications

    PREFERRED QUALIFICATIONS:

    + Experience with database and reporting applications

     

    Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

     

    This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

     

    If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment