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Introduction

A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Thomas J. Watson said it best: "Good design is good business." Design is an essential profession—an imperative thread—interwoven through the various functions and segments of the business. Design is a driver of improved outcomes, contributing to business value for our clients and for IBM. Our designers work to create experiences that work together, work the same, and work for our clients. IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and autonomy throughout the design process and seek understanding of strategic objectives to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and a force for good in the world.

Your role and responsibilities

We’re looking for an experienced content designer to support the delivery of a great end-to-end content experiences for an industry-leading asset and facilities management suite of products. You will have the opportunity to design and develop various forms of content that drives awareness, technical proficiency, and product adoption.

You’ll join the worldwide design organization for Asset Lifecycle Management — a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that help our customers make more informed and data-driven decisions about how to manage their businesses and services.

You will be joining as a senior member of an existing, geo-dispersed design team — taking overall direction from Design leadership, while leading individual projects and providing direction and support to other designers.

Responsiblities:

* Lead with an owner’s mentality to deliver ideas and cohesive end to end content experiences that differentiate our solutions in the market and drive action.

* Simplify technically complex concepts and details from multiple sources into consumable content (multimedia, visuals, training) that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.

* Solve challenging problems and think of new ways to deliver better content to various audiences (clients, partners, sellers).

* Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations , actively contribute to design reviews, conduct user testing/research to validate content.

* Work closely with Product Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence design decisions to deliver the best user experiences we can for our clients.

* Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

* Own operational outcomes managing project tasks and deliverables using agile methodologies.

* Lead playbacks and present work as part of a compelling narrative to elicit buy-in from cross-disciplinary stakeholders.

* Cultivate a healthy, collaborative, and trusting team culture where you are comfortable giving and receiving feedback and asking for direction when needed.

Required technical and professional expertise

* Experience (7+ years) developing content for accuracy, clarity, and usability.

* Proven design skills to create strategic and intelligent content that serves multiple purposes and enhances the user experience by taking a smart approach to content creation.

* Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.

* Deep expertise with modern design tools (Adobe Creative Studio, Figma, etc) and content development tools, especially multimedia.

* Great sense of typography, iconography, color theory, and visual composition and a strong, clean visual design sense.

* Excellent listening, written, and verbal communication skills as well as storytelling and documentation skills

* Comfortable working in a dynamic, team-based environment.

* Portfolio of previous work must be presented.

Preferred technical and professional experience

* Understand modern design thinking and design trends (including responsiveness and accessibility, AI).

* Demonstrated interest and experience using AI in content operations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.