• Team Lead, Revenue Accounting

    American Airlines (Phoenix, AZ)


    Intro

     

    Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

    Why you'll love this job

    + ​As the Team Lead, Revenue Accounting, you will provide leadership and guidance to a team of specialists responsible for auditing refund requests. This role ensures accurate and timely processing of refunds, oversees training programs, and drives process improvements to maintain compliance and enhance customer satisfaction. You will act as the primary resource for complex issue resolution, collaborate across multiple departments, and monitor team performance to achieve operational goals.

    What you'll do

    + Oversee refund audits and ensure timely processing

    + Act as primary resource for refund calculations and issue resolution

    + Maintain SOPs and monitor performance metrics

    + Lead new hire orientation, evaluations, and ongoing training

    + Conduct team briefings and manage workflow targets

    + Handle escalated customer issues and develop professional correspondence

    + Perform special projects as assigned

     

    All you'll need for success

    Minimum Qualifications- Education & Prior Job Experience

    + ​Bachelor’s degree in Accounting, Finance or related business field or equivalent experience/training

    + Previous effective leadership experience

    Preferred Qualifications- Education & Prior Job Experience

    + ​Previous airline, travel agency and/or auditing experience

    Skills, Licenses & Certifications

    + ​Strong knowledge of fare rules, tariffs, Sabre, ARC processes

    + Proven leadership and HR skills (interviewing, coaching)

    + Analytical, organized, and able to motivate teams

    + Proficient in Microsoft Office and airline systems

     

    What you'll get

    Feel free to take advantage of all that American Airlines has to offer:

    + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

     

    Feel free to be yourself at American

     

    From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

     

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

    EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

    American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.