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Description

Introduction

Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Manager Invision Imaging for our North Florida Outpatient Imaging Center team where excellence creates excellence.

Benefits

North Florida Outpatient Imaging Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? **Apply for our Manager Invision Imaging role today!**

Job Summary and Qualifications

**POSITION SUMMARY:** Provides leadership and management for the operational activities of the center. Provides supervision for clerical, marketing, courier and technical staff.

JOB SPECIFIC DUTIES:

1. Delegates appropriate responsibility and authority to qualified supervisory staff.

2. Assures that patient records are maintained and in compliance with local, state, federal and regulatory standards.

3. Maintains knowledge of current local, state, federal and regulatory requirements.

4. Conducts staff meetings to address employee concerns, facility problems and maintains open lines of communication.

5. Assists and maintains budget activities and requirements, provides fiscal statistics.

6. Coordinates and maintains knowledge of reimbursement requirements and assists in the initiation of changes to the charge system to maximize revenue in coordination with billing and collections.

7. Establishes and maintains quality control procedures. Delegates as appropriate

8. Monitors and implements systems requirements as needed

PATIENT/FAMILY EDUCATION:

Provides patient/family education as per department and hospital policy and procedure.

1. Assists with patient/family/significant other’s learning needs, abilities and readiness to learn. Identifies barriers to learning, such as language or culture. Integrates this information into the patient’s plan of care.

2. Identifies and documents patient/family/SO’s education needs in collaboration with other disciplines and implements an on-going education relevant to these needs.

3. Explains tests, procedures, disease processes, medications and equipment to patient and family throughout the course of treatment.

4. Documents patient teaching on appropriate teaching tool for each teaching episode.

5. Provides teaching material as needed (pamphlets, video tapes, etc.) to enhance patient teaching.

6. Collaborates with other health care providers in developing a teaching plan for patient.

7. Ensures patient/family/SO understand discharge instructions.

CUSTOMER SERVICE:

Insure the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction.

1. Monitors staff interpersonal transactions to insure application of customer service practices.

2. Reviews customer service precepts with staff as needed.

3. Recognizes individuals for practicing outstanding customer service.

4. Provides necessary materials to enable employees to function at peak performance in providing customer service

FINANCIAL MANAGEMENT:

Manage fiscal operation of department using the budget as a guideline for revenue and expense analysis.

1. Identifies savings opportunities or revenue enhancements that add value to departmental or facility processes.

2. Utilizes operation reports to manage departments.

3. Keeps operational expense growth within hospital budgetary parameters.

HUMAN RESOURCES:

Utilizes proper Human Resource guidelines in the selection, training and ongoing performance management of staff. Ensures appropriate facility staffing levels based on customer needs.

1. Leads by example and inspires employees to highest potential.

2. Utilizes information gathered at staff meetings to develop action plans for process improvement.

3. Implements improvement in productivity without decreasing quality of customer service.

4. Develops programs to broaden employee knowledge and skill level and takes advantage of cross-training opportunities within the department.

5. Maintains sufficient qualified and competent staff to provide care or service

6. Determines the qualifications and competence of department personnel who provide patient care or administrative services.

7. Provides comprehensive department and job-specific orientation, in-service training and continuous education for all employees and maintains appropriate documentation.

8. Consistently applies Human Resource policies and procedures. Specific attention is paid to attendance, tardiness and image guidelines.

9. Ensures successful timely implementation of Performance Evaluation process including Planning, feedback, coaching, progress review and appraisal.

10. Holds regular staff meetings, makes minutes of meetings available to Senior Manager, and communicates pertinent information to staff not in attendance.

INTERGRATION AND COORDINATION OF SERVICES:

Maintains collaborative/cooperative relationships with others in the organization by sharing meaningful information, soliciting feedback and exhibiting respect and support. Integrates department’s services with the hospital’s primary function.

1. Is proactive in developing a network between and within departments.

2. Collaborates with internal customers prior to implementing department changes impacting those customers. Gets feedback once change has been implemented.

3. Is proactive in exchanging feedback/recognition with peer group and administrative team.

4. Attends/actively participates in Department Head, Task Force, Performance Improvement Teams, hospital committees and other assigned meetings. Leads groups as appropriate.

PLANNING:

Develops and updates department business plan and goals consistent with the facility’s strategic business plan, mission and vision.

1. Proactively provides information that affects organization wide plan.

2. Develops, reviews, updates, and communicates to employees, department and facility goals.

3. Responds, promotes and supports changes with flexibility.

4. Manages departmental plan consistent with budgetary constraints.

5. Meets reporting deadlines.

6. Develops departmental policy that demonstrates cross Department collaboration.

7. Maintains appropriate quality control program.

8. Participates in the selection of outside sources for needed services.

ETHICS AND REGULATORY PROACTIVENESS:

Ensures organization and department specific compliance with corporate requirements and requirements of all applicable (local, state and federal) agencies.

1. Uses trends/acts upon information obtained to ensure quality of care and employee safety.

2. Anticipates/plans for implementation of change required by various regulatory agencies and communicates same. Maintains Department according to appropriate regulatory compliance agencies and makes required improvements/changes when deficiencies are noted.

3. Department standards are consistent with Hospital’s Plan for Patient Care.

4. Conduct reinforces company values and promotes the Code of Conduct.

5. Meets leadership obligations under the Ethics and Compliance Program

What qualifications you will need:

+ Associate Degree, Bachelor's Preferred

+ 1 to 3 years related experience to include leadership

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a(an) Manager Invision Imaging. **Unlock your leadership potential with HCA Healthcare.**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.