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Job Descriptions:

Join us in shaping a healthier future for kids. At Children’s Hospital Association, we unite more than 200 member hospitals to put children first—advancing care, informing policy, and driving progress together.

Where You’ll Work

This position is based in our Washington, D.C. office. We leverage a hybrid working model working three days in the office, two days optional remote work.

What You’ll Do The Quality Operations Specialist plays a key role within the Quality Improvement team by providing comprehensive support to the team, including administrative meeting and communication support, execution of events and initiatives, maintaining accurate reporting, member communications, resource management, and ensures that public- and member-facing materials remain current.

+ Acts as the primary liaison for members and external partners, handling inquiries, onboarding, access needs, and ongoing support.

+ Maintains accurate member records, engagement history, documentation, and shared resources across systems (CRM, listservs, toolkits, webpages, etc.).

+ Supports planning and execution of virtual and in-person events in collaboration with program staff.

+ Delivers comprehensive operational and administrative support, including SOP upkeep, workflows, scheduling, meetings, and internal coordination.

+ Manages content and communications across member-facing platforms, ensuring information is current, accessible, and aligned with organizational standards.

Required Experience:

What You’ll Bring to CHA

Any combination of education and experience providing the required skill and knowledge is qualifying.

+ Bachelor’s degree in public health, communications, business administration, healthcare management, or related field.

+ Minimum of 3 years of experience in project coordination, operations, event planning, or stakeholder engagement.

+ Experience in healthcare, public health, nonprofits, or member-based organizations is preferred.

+ Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), virtual meeting platforms (Zoom, Teams), and project management tools.

+ Experience managing websites and/or listservs (or similar collaboration/communication platforms).

+ Knowledge of collaboration and communication platforms like Mailchimp, Higher Logic, or Slack is a plus.

+ Comfort with CRM platforms such as Salesforce and learning or content management systems preferred.

Our Perks and Benefits:

+ Competitive total compensation package

+ Medical, dental and vision insurance

+ Retirement Savings program with generous company contribution

+ Hybrid working model

+ Health Savings Account with company contribution

+ Wellness program

+ Paid time off and personal days

+ 9 paid holidays

+ Paid Parental Leave

+ And more!

More About CHA

This pay range shown is a guideline. Min: $79,000 Max: $130,000 Compensation is based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Diversity, Equity and Inclusion

CHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children’s hospitals and their communities and through the federal policymaking environment. With children’s hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children’s health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.

Visa sponsorship is not available for this position.

Keyword: Quality Operations Specialist

From: Children's Hospital Association