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Field Representative II, Concierge Hospitality** **POSITION PROFILE

This position works closely with office administration to ensure the customer’s culture is represented externally. Responsibilities include greeting callers and clients, managing conference room scheduling, preparing for key client visits (signage, workspace prep, etc.), and handling client travel arrangements when necessary. The role also involves assisting with company activities such as parties, group functions, and department meetings. Additional duties may include general clerical tasks, reception, copying, mail services, shipping and receiving, and sorting/distributing incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site configuration.

JOB DUTIES AND RESPONSIBILITIES

+ Greet visitors and guests; validate against guest list, provide badges, and parking validation as needed.

+ Serve as company concierge for guests, clients, and staff; provide tours and recommendations for hotels, restaurants, and points of interest.

+ Coordinate catering for meetings with support staff and caterers.

+ Maintain and update company phone and speed dial lists.

+ Schedule meeting rooms and ensure proper supplies and setup prior to meetings.

+ Assist with audio-visual equipment for meetings.

+ Provide backup clerical support for Executive Assistants.

+ Assist with other departmental or non-client business activities as needed.

+ Support daily management of facilities.

+ Perform other duties as assigned.

+ Create proposals in customer systems and assist in print production environments.

+ Support executive-level, client-facing staff.

+ Coordinate vendor procurement for special projects.

+ Represent the culture of both Ricoh and the customer as required.

QUALIFICATIONS (Education, Experience, and Certifications)

+ High school diploma or equivalent required.

+ 1–3 years of experience in a related field.

+ Experience working in a headquarters environment preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

+ Outstanding organizational and coordination skills.

+ Exceptional customer service skills.

+ Proficiency with Microsoft Office Suite.

+ Strong problem-solving abilities.

+ Ability to operate audio-visual equipment.

+ Ability to work with minimal supervision.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

+ Office environment with adequate lighting, ventilation, and normal temperature/noise levels.

+ Work assignments are diversified; ability to interpret, comprehend, and apply complex material and convey information effectively.

+ Physical effort required: walking, standing, bending, reaching, and lifting/carrying objects typically under 10 lbs (e.g., papers, books, files).

+ Moderate dexterity required for regular use of basic tools (calculator, keyboard, hand tools, eye/hand coordination).

**Note:** The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.