• Field Technical Spt Cons IV - US4

    Adecco US, Inc. (Dallas, TX)


    Adecco is currently assisting one of its top tech clients in their search for an **Field Service Technician** working in **San Antonio, TX (Onsite)**

     

    Pay Range:- $28 - $30/ Hour

     

    Shift availability: Mon-Fri 8am-5pm

     

    About the Role

     

    We are seeking an experienced Field Service Technician to provide high-touch technical support in a professional banking environment. This role involves troubleshooting hardware and software issues, managing devices, and ensuring seamless technology operations for executive-level users.

    Key Responsibilities

    + Provide software and hardware support, including servers and Cisco technologies.

    + Troubleshoot and support MS Office Suite applications (MS Teams, Outlook) and Windows OS.

    + Assist with administration of virtual/desktop/laptop management and infrastructure applications (VDI, patch management, encryption, antivirus).

    + Manage incident and request tickets using ServiceNow or similar systems.

    + Backup and recover user data; reimage devices both remotely and onsite.

    + Configure, install, and test hardware components; manage hardware deployments and replacements.

    + Install and validate correct software versions on devices and confirm functionality.

    + Utilize internal tools to troubleshoot end-user machine functionality.

    + Document service events accurately in work orders and ticketing systems.

    + Deliver exceptional customer service in a fast-paced, high-profile environment.

    Must-Have Skills

    + 3–5 years of experience providing software/hardware support in a professional setting.

    + Proficiency in troubleshooting MS Office Suite, MS Teams, Outlook, and Windows OS.

    + Experience with VDI, patch management, encryption technologies, antivirus, and incident/request management.

    + Familiarity with ServiceNow or similar ticketing systems (preferred).

    + Strong skills in data backup, recovery, and device reimaging.

    + Excellent customer communication and service skills.

    + Knowledge of two-factor authentication.

    + Ability to work independently and manage priorities in a fast-paced environment.

    **Pay Details:** $28.00 to $30.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.