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Description

We're seeking an experienced Product Manager-Technical to drive trust, privacy, accessibility, and responsible AI initiatives across Amazon's Devices & Services portfolio. You'll own the product strategy and execution for privacy-preserving features, accessibility standards, and RAI frameworks while delivering delightful customer experiences. This position combines technical depth with product thinking to shape how millions of customers interact safely and inclusively with our AI-enabled devices and services.

Key job responsibilities

- Own product roadmap and feature priorities for trust, privacy, accessibility, and responsible AI initiatives across Amazon's device ecosystem

- Drive architectural vision for privacy-preserving features, accessibility standards, and RAI frameworks while maintaining engaging customer experiences

- Partner with AI, Product, and Engineering teams to define and implement responsible technology guardrails and accessibility compliance

- Collaborate with legal, policy, and accessibility teams to ensure compliance with evolving technology regulations and standards

- Own key customer experience, trust, accessibility, and RAI metrics, developing strategies to continuously improve them

- Design and implement privacy controls, accessibility features, and AI governance mechanisms across multiple device categories

- Work backwards from customer trust, accessibility, and safety needs to define product requirements and user experiences

A day in the life

You'll prototype breakthrough privacy-preserving AI features, running experiments with federated learning on Alexa devices. Your morning might involve designing novel accessibility interactions using cameras and voice services, followed by launching A/B tests for transparent AI decision-making interfaces. You'll collaborate with scientists to pilot new privacy preserving AI techniques, analyze experimental results to drive product strategy, and present innovative trust solutions to senior leadership for scaling across Amazon's device ecosystem.

About the team

Who We Are:

Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering, and customer-centric design.

Our Mission:

To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.

Basic Qualifications

- Bachelor's degree

- 5+ years of end to end product delivery experience

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- Experience owning/driving roadmap strategy and definition

- Experience delivering large, cross-functional, customer facing products

- Experience in regulatory frameworks and policy analysis methodologies

- Experience analyzing data to make business decisions

- Experience with explainable machine learning and artificial intelligence methodologies and tools

Preferred Qualifications

- Master's degree in Computer Science, Computer Engineering, or related fields

- Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and responsible AI implementation

- Deep understanding of privacy technologies (differential privacy, federated learning, etc.)

- Experience with accessibility technologies and standards (WCAG, Section 508, ADA compliance)

- Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility compliance requirements

- Experience with large-scale distributed systems and their privacy/accessibility implications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.