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Job Summary and Responsibilities

The Specialty Nurse Navigator plays a crucial role in patient care, offering comprehensive in-person and telehealth management and oversight for a highly complex patient population. The Specialty Nurse navigator is assigned to a complex population of patients providing individualized and comprehensive care across multifunctional groups to reduce barriers, coordinate diagnostic, pharmacological and treatment efforts while promoting and ensuring prompt access to care including home health, biologics, hospital, ER and clinic support. The specialty nurse navigator will anticipate and direct the care of the patient through evaluation, risk reduction and advanced clinical decision making. Applying the nursing process, the specialty Nurse Navigator performs clinical assessments; education on disease process, plan of care and treatment modalities to include a complex pharmacological regimen and symptom management to support patients through the complexity of their care continuum to end of life. The specialty Nurse Navigator collaborates and communicates effectively with the multidisciplinary team to effectively coordinate patient care, ensure continuity of care and create a comfortable and exceptional patient experience. There is a heavy navigation of biologics, home health and pharmacological treatment for this patient population, requiring the Specialty nurse navigator to have a solid and comprehensive understanding of insurance and biologic agencies whom you partner with for the delivery and continuity of care for this complex population. The specialty Nurse Navigator initiates referrals to appropriate interdisciplinary teams for physical, psycho-social and spiritual support through all stages of the continuum of care.

+ Coordinate and Manage Patient Care Plans – Oversee the continuum of care for advanced lung disease patients, including clinic, pharmacy, home health, and telehealth pathways, ensuring quality, safety, and timeliness.

+ Conduct Comprehensive Patient Assessments – Perform in-person and virtual evaluations of medical, physical, psychological, and psychosocial status, triaging routine, urgent, and emergent needs appropriately.

+ Facilitate Communication and Collaboration – Serve as a liaison among patients, caregivers, multidisciplinary healthcare teams, biologics providers, and community resources to promote optimal outcomes.

+ Provide Patient and Caregiver Education – Deliver individualized education on disease processes, treatment plans, medication management, symptom control, survivorship, and self-advocacy skills.

+ Navigate Insurance and Authorization Processes – Manage prior authorizations, insurance approvals, and patient assistance programs to ensure uninterrupted access to life-saving pharmacologic agents.

Job Requirements

MINIMUM

Bachelors of Nursing

3 years of experience as an RN in an inpatient or outpatient setting

or

1 year RN with 3 years experience coordinating patient care, navigating the healthcare system, providing psychosocial support to ICU, tele and/or complex patients in a healthcare setting, home health, clinic and/or pharmacy

AZ RN license

American Heart Association Basic Life Support - CPR (BLS-CPR)

Strong knowledge of medical terminology

Computer skills, EMR documentation, Word, Excel, Record/Verify system, work experience: patient education/interventions, symptom management.

Where You'll Work

Hello humankindness Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved. We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s. U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital. St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to be a tobacco-free campus.

Pay Range

$39.18 - $58.28 /hour

We are an equal opportunity/affirmative action employer.