• Warranty Coordinator - Pittsburgh area

    DR Horton, Inc. (Pittsburgh, PA)


    *D.R. Horton, Inc.*is growing in Western PA! We are currently looking for a*_Warranty Coordinator_*to join our team. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Warranty Coordinator is responsible for proactively resolving customer issues after the closing of the home.

    *Essential Duties and Responsibilities*include the following. Other duties may be assigned.

    * Receive and confirm receipt of homeowner requests

    * Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments

    * Evaluate homeowner repair issues to determine if they are warrantable items

    * Communicates effectively to homeowner if repair issue is deemed not warrantable

    * Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

    * Schedule and manage subcontractors to make designated warranty repairs

    * Certifies warranty work is completed within contractor obligations

    * Follow up with homeowners to ensure concerns are addressed in a timely and professional manner

    * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

    * Ability to work overtime

    * Develops and maintains good rapport with subcontractors and homeowners

    * Execute policies to ensure compliance with quality standards

    *Required Qualifications*

    * High School Diploma or GED

    * 6 months to 1 year of related experience

    * Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

    * Proficiency with MS Office and email

    * Ability to lift and/or move up to 15 pounds

    *Preferred Qualifications*

    * Previous customer service experience

    * Excel in effective and positive communications

    * Work effectively in high pressure situations

    * Ability to provide a systematic approach in carrying out assignments

     

    Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

     

    * Medical, Dental and Vision

    * 401(K)

    * Employee Stock Purchase Plan

    * Flex Spending Accounts

    * Life & Disability Insurance

    * Vacation, Sick, Personal Time and Company Holidays

    * Multiple Voluntary and Company provided Benefits

    *D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.*/**/*

    */*Build YOUR future with D.R. Horton, America’s Builder.** */**/*#WeBuildPeopleToo*/**/**/*

    **Job:** **Warranty*

    **Organization:** **Home Builder*

    **Title:** *Warranty Coordinator - Pittsburgh area*

    **Location:** *Pennsylvania-Pittsburgh*

    **Requisition ID:** *2505170*

    **Other Locations:** *Pennsylvania-Moon Township, Pennsylvania-Peters Township, Pennsylvania-Wexford, Pennsylvania-Valencia, Pennsylvania-Sewickley, Pennsylvania-Mars, Pennsylvania-Coraopolis, Pennsylvania-Canonsburg*