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Customer Consultant - Inbound

We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Part Time) at our Pewaukee Care Center. This position is represented by We Energies L2150 Union.

Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career in a WEC Energy Group Care Center may be a fit for you!

We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time) in our Pewaukee WI location easily accessible via I-94.

We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

This position has a direct impact on the energy that people in our communities use every day.

Job Responsibilities

The Part -Time Customer Consultant is responsible for:

+ Receiving all incoming gas, electric, and steam contacts from customers

+ Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements

+ Processing on and off orders, reconnections, trouble calls, and gas emergency calls

+ Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary

+ Perform special assignments as needed

+ The Care Centers operate 24/7 to ensure customers have energy related solutions

+ We offer a competitive salary, starting at $25.29/hour

+ Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends

+ Part time hours may vary, with a minimum of 20 hours per week, with the opportunity to work additional hours

Preferred Qualifications

+ One year customer contact or call center experience preferred

+ Computer experience is preferred

Testing Requirements

Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.

End Date: 12/05/2025

Minimum Posting Range: $25.29

Maximum Posting Range: $32.05

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits (https://www.wecenergygroup.com/careers/benefits.htm)

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

Location:

Pewaukee, WI, US, 53188

Company: We Energies (WE)

Req ID: 6021