• Relationship Banking Associate

    Aston Carter (Colonie, NY)


    Job Title: Relationship Banking Associate

     

    Book Directly here for consideration or more information! https://talentassistant.actalentservices.com/assistant/bookings/BfUTMTxl

    Job Description

    Deliver exceptional member service through accurate transaction processing and a consultative, needs-based approach. Focus on building new member relationships while deepening and retaining existing ones by offering relevant financial products and services.

    Responsibilities

    + Accurately process member transactions.

    + Educate members on convenient service channels such as online banking, mobile apps, automated phone systems, and the contact center.

    + Resolve member inquiries and concerns promptly, involving other teams as needed.

    + Assist with inbound calls to support overall member service.

    + Apply a needs-based sales approach to identify opportunities for additional products and services.

    + Open new memberships, accounts, and loans; process related transactions.

    + Refer members to specialists for financial planning, insurance, real estate, and business services when appropriate.

    + Support daily operational tasks including ATM balancing and branch proofing.

    + Ensure compliance with all policies, procedures, and regulatory requirements.

    + Maintain in-depth knowledge of products and services through ongoing training.

    + Assist in training new team members as needed.

    + Participate in required compliance training such as Bank Secrecy Act (BSA).

    + Meet or exceed individual and team goals by consistently applying the organization’s sales and service model.

    + Support marketing programs and promotions by creating member awareness.

    + Contribute to projects and initiatives as assigned.

    Essential Skills

    + Customer service experience.

    + Proficiency with POS systems.

    + Familiarity with MS Office.

    + High School Diploma or GED.

    + Banking experience.

     

    Additional Skills & Qualifications

     

    + Excellent communication skills.

    + Ability to work independently and as part of a team.

    + Strong problem-solving abilities.

    Work Environment

    This role requires availability Monday through Friday from 8:00 AM to 5:30 PM, and Saturdays from 9:00 AM to 12:00 PM. While you may not work every Saturday, you must be available during these hours. The work environment fosters a culture of motivated, high performers with continuous training and development opportunities. The role is based in various locations, including Chatham, Colonie, Guilderland, Halfmoon, and Niskayuna, NY.

     

    Job Type & Location

     

    This is a Permanent position based out of Colonie, NY.

    Pay and Benefits

    The pay range for this position is $20.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Colonie,NY.

     

    Application Deadline

     

    This position is anticipated to close on Dec 9, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.