• Customer Service Representative

    TEKsystems (Franklin, WI)


    Description

    Support client and field members - primarily through call center operations - with issues related to the consumer website and mobile app. Those issues include, but are certainly not limited to login, registration, password, navigation, and content questions.

     

    Skills

     

    Customer service, Customer support, client services, data entry, financial services, Help desk, call center

     

    Top Skills Details

     

    Customer service,Customer support,client services,data entry

     

    Additional Skills & Qualifications

     

    -Deliver a distinctive client experience in the most efficient manner possible -Provide effective solutions to inquiries from clients and field members, taking ownership of calls and proactively addressing potential future issues to minimize repeat calls and unnecessary transfers -Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients. -Educates clients and Financial Representatives on our client website and self-service capabilities -Develops a professional relationship with our clients to improve brand dedication -Exhibits skill in de-escalating servicing concerns -Achieves efficiency standards and goals while maintaining the highest level of customer service -Handles phone and transactional responsibilities while maintaining a high level of confidential and personal information appropriately -Ability to multi-task between phone and follow-up casework duties with the high degree of accuracy and quality -Ability to work independently and with your team to consistently find opportunities to improve work progresses -Researches and evaluates possible solutions using available resources -Adheres to strict confidentiality and privacy standards -Encourages change and adopts an environment where continuous improvement is encouraged from all employees -Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand -Find opportunities for improvement and be an advocate for delivering viable solutions/alternatives -Ability to perform keyboarding/computer skills accurately and efficiently

    Experience Level

    Entry Level

     

    Job Type & Location

     

    This is a Contract position based out of Franklin, WI.

    Pay and Benefits

    The pay range for this position is $17.00 - $17.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Franklin,WI.

     

    Application Deadline

     

    This position is anticipated to close on Dec 2, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.