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Supervisor, Business Analytics

Summary

Title:Supervisor, Business Analytics

ID:IT022

Job Type:Full-time

Date Posted:11/07/2025

Openings:1

Department:Information Technology

Description

Looking for meaningful work with an Organization that values you? It’s here!

Join our team of dedicated, caring professionals in our passionate pursuit of improved access and quality of healthcare for underserved populations.

For over 50 years, Monroe Plan for Medical Care, a not-for-profit health care services organization, has been focused on improving the health status of individuals and families who are recipients of government sponsored health insurance. Monroe Plan is the largest Care Management Agency serving 28 counties and over 3000 members with an outstanding reputation for excellence throughout our service area!

We’ve earned that reputation by providing quality care management focused on compassion, empowerment, and teamwork. Our award-winning work culture is built on these same principles! When you join our team, you can expect to reap the intrinsic rewards of serving others while enjoying flexible work arrangements, competitive pay, superior benefits, and a supportive, inclusive culture!

Supervisor, Business AnalyticsGrade 309This is a full time position, working from home.The minimum and maximum annual salary that Monroe Plan believes in good faith to be accurate for this position at the time of this posting are $80,604 - $103,634. In addition to your salary, Monroe Plan offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

POSITION SUMMARY This position oversees a team responsible for developing and maintaining reporting and data analytics workflows that support the organization’s mission. The supervisor provides hands-on technical support, prioritizes teamwork, and ensures accurate, timely delivery of reports and data processes. The role serves as a bridge between analytics, technical support, and business users to ensure efficient workflows and reliable insights.

ESSENTIAL JOB DUTIES/FUNCTIONS

% of Time

Essential Function

60%

Lead, Mentor, and Supervise Staff

+ Lead, mentor, and supervise assigned staff.

+ Provide technical guidance and coaching.

+ Assist with advanced SQL queries and ETL troubleshooting as needed.

+ Foster collaboration across departments.

+ Identify and implement process improvements.

+ Oversee staff performance and professional development.

+ Allocate and prioritize resources based on business needs.

+ Ensure consistent documentation, version control, and data workflow standards.

+ Identify and escalate development risks.

20%

Develop and deliver analytical reports for internal and external stakeholders

+ Design, build, and maintain reports and dashboards using SQL, SSRS, SSIS, and Power BI, ensuring accuracy and performance

+ Gather and analyze reporting requirements by combining user input with a deep understanding of data structures, health plan policies, and business objectives

+ Translate business needs into detailed report specifications and provide users with data-driven recommendations and insights

+ Identify and utilize the most appropriate data sources, metrics, and technologies to produce accurate and meaningful reports

+ Communicate clearly with users regarding data quality, limitations, and appropriate interpretation of results

+ Develop and enhance reporting frameworks and data models to support the analysis and evaluation of value-based healthcare outcomes and effectiveness

+ Communicate regularly with business stakeholders, translating technical concepts into clear business language to support understanding of current and future needs

+ Lead project meetings to promote collaboration, alignment, and clear communication among all stakeholders

20%

Design, implement, and manage ETL and data transformation workflows

+ Design, develop, and maintain ETL processes using SSIS, SQL, and Python to support reporting, analytics, and operational needs.

+ Build and monitor scheduled data workflows that extract, transform, and load data from internal systems, flat files, and partner-provided data sets.

+ Troubleshoot, test, and optimize ETL packages to ensure data accuracy, performance, and reliability across environments.

+ Develop reusable scripts and processes for data validation, cleansing, and basic data quality assurance.

+ Collaborate with analysts, IT staff, and business users to ensure ETL solutions meet reporting requirements and support evolving program needs.

+ Document ETL processes, data flows, and transformation logic to support maintainability and knowledge transfer.

Total must equal 100% - essential functions should be completed at least 10% of the time

OTHER FUNCTIONS AND RESPONSIBILITIES

+ Work cross-functionally with internal staff and external partners from diverse healthcare and technical backgrounds to achieve shared goals

+ Manage multiple concurrent projects, maintaining strong organization, prioritization, and transparent communication with team members and leadership

+ Oversee and guide developers and analysts in gathering, scoping, and structuring business and technical requirements

+ Assess customer satisfaction with application systems and support services, identifying opportunities for improvement

+ Perform other related duties as assigned in support of departmental and organizational objectives

MINIMUM REQUIREMENTS/LICENSES/CERTIFICATIONS

+ Bachelor’s degree in software engineering, computer science or related field.

+ 3+ years in analytics/reporting role

+ Strong leadership, communication, and prioritization skills.

+ Experience with SQL, scripting languages, and programming using relational databases and object-oriented programming.

+ Technical Skills:

+ Proficiency in SQL (Microsoft T-SQL/PostgreSQL and data warehousing concepts

+ Experience with BI tools (Power BI, SSRS)

+ Experience with EMR Systems (Casetrakker, Netsmart, etc.)

+ Soft Skills:

+ Excellent interpersonal skills.

+ Strong communication and stakeholder management skills

+ Ability to balance hands-on technical work with leadership duty

+ Collaborative, mission-driven mindset with healthcare values.

Preferred Qualifications

+ Master’s degree in computer science or a health care related field.

+ Experience using AI tools, agents, and automation technologies to enhance system performance, analytics, or workflow efficiency

+ Proficiency with Microsoft Power Platform tools, including Power BI, Power Apps, and Power Automate

+ Strong analytical, problem-solving, and communication skills, with the ability to translate complex technical concepts into business value

+ Knowledge of healthcare data standards (FHIR, HL7, HIPAA compliance)

PHI MINIMUM NECESSARY USE: This staff position PHI access will be determined based on Minimum Necessary standards. The Minimum Necessary Grid can be found on the Human Resources and Compliance Web pages.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Additional responsibilities, tasks and duties may be assigned as necessary.

Monroe Plan for Medical Care is an Equal Opportunity Employer