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This is a hybrid role based out of our Boston HQ. Candidates will be expected to comply with the team's hybrid schedule (remote Monday/Friday, in office Tuesday-Thursday).

Who We Are

Wayfair's Customer Tech team is responsible for designing, building, analyzing, and managing the entire customer experience on Wayfair's websites and mobile app. This role is for a person that is passionate about users and has a desire to help deliver positive consumer experiences through research.

What You’ll Do

As a Quantitative Lead User Researcher you will be empowered to plan and run quantitative (or mixed-method) user research projects end-to-end, including defining clear problem statements, framing project goals and ingoing research assumptions and questions, scoping and selecting the appropriate methods and tools, supporting in recruitment, running/facilitating research activities, analyzing and synthesizing data, sharing and socializing findings, etc. Ultimately, you will influence and persuade cross-functional leaders and more senior partners to act on your findings.

What’s Required

+ A minimum of 5 years of experience in the user experience or consumer research field where user research is a core activity

+ Master’s degree in Human Factors, Experimental/Cognitive Psychology, HCI, or related field and/or commensurate experience

+ Quant research experience - you will scope and execute on quantitative research plans specifically (you will be the only quant user researcher on the UXR team!) but can expect to leverage mixed methods (and qualitative research at times) to answer key business and product questions

+ Recruitment experience - you will define & handle UXR study recruitment needs, logistics, scheduling, and incentives

+ Analysis and storytelling skills - you will need to clearly synthesize and present UXR insights to key stakeholders with actionable takeaways

+ Collaboration skills - you will collaborate across functions such as Product Design, Product Management, Analytics, Engineering, Commercial stakeholders and more

+ Proficiency in research, design, and quantitative analysis tools - such as Qualtrics, Userzoom/Usertesting, Figma, R, SPSS

+ Experience/interest in using AI tooling - you will be expected to leverage AI tech (e.g. Gemini, Gems, Google NotebookLM, Dialogue AI etc) to run your projects more efficiently and to empower others

+ Product centric mindset – your research will be focused on the digital CX and helping product and design to discover and deliver on new opportunities

+ Design thinking experience/interest - you will run and participate in ideation sessions and design sprints. We want to hear your ideas and see you build on other’s ideas

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].