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Pulmonary Consultants in the Fox Chapel area is seeking a dedicated full-time Patient Services Representative to join our team at 200 Delafield Road, Suite 2040, Pittsburgh, PA 15215. This position plays a key role in supporting our pulmonary practice by greeting patients, managing check-in/out procedures, scheduling appointments, answering phones, and assisting with insurance and billing inquiries. The ideal candidate is friendly, organized, and able to thrive in a fast-paced clinical environment. Hours are Monday through Friday, 7:30 AM to 4:00 PM. If you are committed to providing exceptional customer service and enjoy working collaboratively with a team, we encourage you to apply.

Responsibilities:

+ Provide a warm greeting for all patients

+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

+ Collect copayments and any other applicable patient payments at the point of service

+ Confirm and/or update patient registration information at checkout

+ Schedule follow-up appointments within the practice at checkout

+ Schedule or connect patient to resources to schedule for ancillary services at checkout

+ Help patients navigate the healthcare system by providing clear and understandable instructions.

+ Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

+ Register patients in Biometrics (fingerprint recognition) program and explain benefits

+ Promote MyUPMC patient portal and assist patients in registration when applicable

+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed

+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

+ Appropriately distribute / triage phone calls to other areas and / or clinical providers

+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

+ Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

+ Completion of high school graduate or equivalent is required.

+ Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.

+ Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran