• Portal Operations Manager / Remote

    BrightSpring Health Services (Englewood, CO)


    Our Company

     

    Amerita

     

    Overview

     

    The Portal Operations Manager provides national oversight for Amerita’s Portal Specialist team. This role ensures a standardized, efficient, and high-quality process for extracting and managing referral data from hospital portals across all markets. The manager will monitor performance metrics, balance workload, streamline processes, and collaborate closely with Sales, Branch Operations, and Intake leadership to support growth and reliable referral intake. The Portal Operations Manager serves as the primary escalation point for portal-related workflow challenges and leads efforts to drive consistency and best practices nationwide.

     

    Schedule:Monday - Friday, hours based on business needs.

    We Offer

    • Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts • Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance • 401(k) Retirement Plan with Employer Match • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability • Employee Discounts • Tuition Reimbursement • Paid Time Off & Holidays

    Responsibilities

    + Leads, mentors, and supports Portal Specialists nationwide

    + Monitors team effectiveness, responsiveness, productivity, and quality

    + Develops KPIs and performance dashboards to ensure timely referral handling

    + Provides coaching and training to improve standard work and maintain accuracy

    + Ensures workload balance across markets based on referral volume and staffing needs

    + Implements and enforces standardized portal-management processes and workflows

    + Partners with Sales Managers, Branch leadership, and Intake teams to align portal activities with local market requirements

    + Maintains a deep understanding of portal variations, market-specific workflows, and bottlenecks

    + Serves as the escalation point for portal-related issues, delays, or system barriers

    + Collaborates with IT, hospital partners, and internal leaders to resolve portal complications

    + Identifies process improvement opportunities and lead implementation of best practices

    + Analyzes referral volume trends and recommend staffing or process changes

    + Supervisory Responsibility: Yes

    Qualifications

    + Bachelor’s degree preferred; equivalent combination of education and experience considered.

    + Three (3) or more years of experience in home infusion, specialty pharmacy, intake operations, patient access, or case-management workflows.

    + Prior experience managing or leading teams strongly preferred.

    + Experience with CPR+, EMRs, or hospital portal systems is highly desirable.

    + Strong leadership and people-management skills with the ability to coach and motivate a distributed team.

    + Advanced ability to interpret data, monitor KPIs, and make operational decisions.

    + Excellent communication and relationship-building skills across internal and external stakeholders.

    + Ability to balance multiple priorities in a dynamic, high-volume environment.

    + Strong understanding of referral intake processes, case-management workflows, and payer requirements.

    + Problem-solving mindset with the ability to drive standardization and process improvements.

    + High proficiency with Microsoft Office, reporting tools, and technology platforms.

    + Percentage of Travel: 25-75%

    + Driving Position: Yes

     

    To perform this role will require frequently sitting, standing, walking, and typing on a keyboard with fingers, and occasionally bending, reaching, and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs

     

    About our Line of Business

     

    Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visitwww.ameritaiv.com. Follow us onFacebook (https://www.facebook.com/ameritaiv) ,LinkedIn (https://www.linkedin.com/company/amerita-inc) , andX (https://x.com/ameritainfusion) .

     

    Salary Range

     

    USD $71,000.00 - $107,000.00 / Year

     

    ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

     

    Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

     

    Job LocationsUS-CO-ENGLEWOOD

    ID 2025-179027

    Line of Business Amerita

     

    Position Type Full-Time

     

    Pay Min USD $71,000.00/Yr.

     

    Pay Max USD $107,000.00/Yr.