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Job Description

Job Description:

A client of Insight Global is seeking a proactive and technically skilled Desktop Analyst to provide comprehensive end-user support and maintain IT infrastructure across our office or region. The ideal candidate will have experience with hardware and software troubleshooting, cloud technologies, and infrastructure systems, and will play a key role in supporting business initiatives and ensuring operational continuity.

Day to Day:

• Provide end-user support for hardware, software, mobile devices, and peripherals, including installation, troubleshooting, and maintenance.

• Manage IT infrastructure and systems, including network equipment, servers, and cloud-based technologies like GSuite and BetterCloud.

• Administer access and security, perform audits, and support compliance activities such as PCI and Business Continuity Planning (BCP).

• Support technical projects and service operations, collaborating with the Service Desk, NOC, and other teams to implement business initiatives.

• Maintain IT assets and tools, including inventory tracking, MDM solutions, VPN support, and deployment of system images via MDT.

Compensation:

• $10/hr to $12/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role are entitled to benefits, paid sick leave, and/or other paid time off as provided by law in Greece.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Entry level IT support or right out of college with IT background

• Experience in Windows and Mac OS

• Experience in practical troubleshooting and problem analysis

• Previous experience in customer service role/client facing role

• Tech Support background or technology background eager to grow in the tech support space

• Self-starter/self-sufficient (no direct management onsite)

• Local language and business English • Someone with growth mindset and willingness to learn

• Good communication because you will be communicating with people all over the company and world