• Operational Response Analyst

    Insight Global (Jacksonville, FL)


    Job Description

    Insight Global is looking for an Operational Response Analyst to join our team. This person will be responsible for handling inbound complaints or issues from external customers. They will need to handle the complaints or escalate them through the proper channels. This position will pay between $33hr-$38hr depending upon years of experience.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 2–4 years of experience in incident management, customer support, or a related field.

    • Proficiency with ticketing and incident management tools.

     

    Experience working cross-functionally in fast-paced environments.

     

    Knowledge of all the Microsoft Suite Masters Degree