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Job Description

Insight Global is seeking a motivated MTS, Corporate IT professional to join a dynamic team supporting identity, devices, SaaS platforms, and end-user operations. This role requires strong organizational skills, collaboration, and a willingness to learn while working within established systems and processes. You will provide reliable, hands-on IT support for both in-office and remote employees, efficiently resolving Help Desk tickets while delivering exceptional customer service.

Key Responsibilities

• Deliver IT support for employees across remote and onsite environments; resolve Help Desk tickets promptly.

• Manage and support MDM fleet for macOS, iOS, and Windows devices.

• Provide onsite assistance for basic network troubleshooting and A/V systems.

• Administer and optimize identity and SaaS platforms (e.g., Okta), including integrations and role-based access controls.

• Coordinate hardware procurement and asset management; maintain accurate inventory throughout lifecycle.

• Create and maintain clear, accessible IT documentation for technical and non-technical audiences.

• Support IT initiatives by managing priorities, executing projects, and communicating updates to stakeholders.

• Maintain security hygiene through access reviews and identity security tasks.

• Assist with onboarding and offboarding processes for employees and contractors.

• Develop simple automations to reduce manual work and improve operational efficiency

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Practical experience administering Okta (users, groups, app integrations; OIE a plus).

• Strong knowledge of Google Workspace; exposure to Office 365.

• Hands-on MDM experience with macOS and Windows (Iru/Kandji preferred).

• Ability to support macOS, iOS, and Windows devices.

• Familiarity with Atlassian tools (Jira, Confluence) for documentation and project management.

• Experience in procurement and asset management processes.

• Clear, concise technical writing skills for documentation.

• Excellent communication and customer service abilities.

• Basic understanding of security principles and best practices. • Experience with no-code/low-code automation tools (Okta Workflows, Zapier, Workato, etc.).

• Scripting familiarity (Bash, PowerShell, Python).

• Exposure to security/compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP).

• Experience with AI tools, agents, and automations.

• HRIS integration experience (Deel, Rippling, BambooHR, Workday).

• Understanding of API integrations and webhooks.