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Job Description

Insight Global is seeking a highly skilled Network Operations Engineer to join a rapidly growing AI cloud and computing organization with datacenter campuses across the U.S. This position will be based at one of the company’s regional datacenter sites and offers a hybrid work model.

This is a full-time, permanent role with a competitive salary, equity package, and comprehensive benefits.

The Network Operations Engineer will serve as the Regional Site Lead, taking ownership of network operations for a designated datacenter campus. This individual will be responsible for ensuring network reliability through Tier 2/3 incident response, break-fix coordination, and operational excellence. The role involves hands-on troubleshooting, deployment support, and collaboration with cross-functional teams to maintain high availability and performance standards.

Key Responsibilities

• Own network operations for a regional datacenter campus; act as primary contact for network health and incident response.

• Troubleshoot Tier 2/3 network issues across physical and logical layers; lead incident resolution.

• Coordinate hardware break-fix activities (line card swaps, optic replacements, RMAs).

• Support deployments and expansions; validate production readiness and ensure smooth handovers.

• Execute and improve operational runbooks; document lessons learned.

• Collaborate with onsite teams, vendors, and logistics partners; communicate network status and maintenance plans.

• Mentor junior engineers as regional team scales.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must-Have Skills

• 5–8 years in network engineering with strong operational experience.

• Expertise in datacenter fabrics: EVPN/VXLAN, BGP, CLOS topologies, high-radix switching.

• Proven incident response leadership and troubleshooting under pressure.

• Hands-on experience with hardware break-fix and datacenter logistics.

• Ability to work hybrid (remote + onsite) and adapt to operational needs. Nice-to-Haves

• AI/HPC fabric operations (RoCEv2, PFC, ECN).

• Regional/campus operations leadership experience.

• Familiarity with observability tools and basic automation (Python, Ansible).

• Experience in follow-the-sun support models.