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Job Description

The Epic Technical Lead provides strategic and operational leadership for Epic release management, Data Courier administration, and print infrastructure, coordinating across application, technical, and vendor teams.

• Lead and manage Epic release activities, coordinating between application teams, technical teams, and Epic (vendor) technical/support teams.

• Align release management processes with industry best practices a

• Oversee environment planning, release authorizations, change control alignment, and technical readiness for upgrades and go-lives.

• Architect and maintain Epic infrastructure modules (Hyperspace, Interconnect, EpicCareLink, Healthy Planet, HSW, Web Blob, EPS, Kuiper, System Pulse) as needed and in collaboration with the technical team.

• Administer and supervise Nova and Sherlock user provisioning, access, and Nova note distribution workflows.

• Provide Data Courier administration, including managing data courier jobs, troubleshooting transfer issues, coordinating with technical teams for environment refreshes, and ensuring compliance with Epic release protocols.

• Mentor and support colleagues, establishing efficient standard operating procedures and documentation.

• Provide meaningful and timely leadership reporting on release status, risks, decisions, and outcomes.

• Optimize Epic printing build and support processes and align print infrastructure with industry best practices, focusing on reducing technical debt and improving reliability.

• Document print architecture, dependencies, and operational runbooks for repeatability and scalability.

• Implement a division of labor for Epic printing and other Epic release administration functions, assigning the Epic Technical Maintenance Analyst routine build, validation, troubleshooting, ticket triage, Nova and Sherlock administration, Data Courier administration, and documentation, enabling senior technical resources to focus on strategic initiatives and higher-value work.

• Drive cross-functional coordination with Field Services, Epic Application teams, Infrastructure/Windows Server teams, networking/security, and the Epic Printing Specialist Contractor for print connectivity and rule sets.

• Provide escalation support for high-impact outages and patient-care-affecting printing issues.

• Foster a culture of operational excellence and continuous improvement.

• Lead planning and readiness for Epic printing needs of new locations, expansions, and department moves.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years as a Technical Lead

Proven track record managing Epic release management, Data Courier administration, and print infrastructure.

Hands-on experience with Epic upgrades, environment planning, and go-live readiness

Proficiency in Nova and Sherlock administration for user provisioning and note distribution

Must work PST hours

Expertise with Data courier administration ECSA or Data Courier Admin certification