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IT Specialist

Job Details

Job Location

Blue Ops - Valdosta, GA

Position Type

Full Time

Description

Position Summary

Are you passionate about emerging technologies and national security? Ready to contribute to mission-driven engineering and modern IT solutions?Join our team—and help define the future of unmanned systems.

Red Cat is seeking a full-timeIT Specialistto support and grow our internal IT capabilities. You'll join a fast-paced team creating world-class unmanned aircraft systems (UAS) for defense, public safety, and government sectors.

This is an onsite position at Red Cat’s BlueOps facility in Valdosta, Georgia. Some travel to the Salt Lake City, Utah facility will be required. The IT Specialist will assist in maintaining Red Cat’s IT infrastructure – ensuring performance, security, and user support. Serving as the IT Department’s head representative to BlueOps, this hands-on role includes technical troubleshooting, onboarding/offboarding, system upkeep, and collaborating with senior IT staff to improve processes and maintain compliance. While this role will work from Georgia, much of Red Cat’s staff is remote and located throughout the United States. This role will assist BlueOps, Teal Drones, Red Cat and other business divisions as needed.

Essential Duties and Responsibilities

Collaboration

+ The role will participate in IT Department stand-ups with remote staff

+ Documents systems of BlueOps to increase knowledge of those systems for Red Cat IT Department.

+ Works with BlueOps management and Red Cat IT Director to plan and manage deployment of new systems and procedures.

Technical Support

+ Provide Tier 1 and Tier 2 support for hardware, software, and network issues across Windows, macOS, and Linux systems

+ Respond to helpdesk tickets in a timely manner, document resolutions, and escalate complex issues as needed

+ Troubleshoot desktop, laptop, peripheral, and printer issues for local and remote users

+ Support mobile device configurations, VPN access, and remote connectivity tools

User Onboarding/Offboarding

+ Setup of accounts, permissions, and hardware/software for new hires

+ Conduct IT orientation sessions

+ Coordinate with IT Staff and HR on onboarding/offboarding checklists and timelines

+ Communicate logistical needs to the IT Director to ensure on time delivery of equipment

System Maintenance

+ Apply routine updates, patches, and backups on endpoints and some server systems under supervision

+ User account and access management

+ Assist in monitoring infrastructure health and logging performance anomalies

+ Maintain asset inventory and ensure system compliance with internal configuration standards

Infrastructure Support

+ Desktop, server, and network device support

+ Provide hands-on support for network-connected devices, cabling, and rack-mounted hardware

+ Assist with basic firewall, switch, and wireless configuration tasks (Ubiquiti, Fortinet, etc.)

+ Support basic VMware/Proxmox virtualization tasks under direction of senior staff

Security

+ Support compliance and audit readiness

+ Enforce and Support IT security procedures such as MFA enrollment, password policies, and endpoint security

Documentation & Reporting

+ Maintain up-to-date technical documentation for internal procedures and troubleshooting guides

+ Contribute to internal knowledgebase articles for common support scenarios

+ Participate in internal IT meetings and project planning sessions as a supporting team member

Project Assistance

+ Collaborate on system upgrades and deployments

Training and Development

+ Pursue certifications and stay informed on enterprise IT and cybersecurity trends

Required Qualifications

+ Bachelor's degree in IT or 8 years relevant experience

+ Demonstrated ability to handle Tier 1 and Tier 2 support tasks independently, escalate when appropriate, and clearly document troubleshooting steps

+ Proficient with Windows and Linux operating systems at an administrative level, including user profile management, system updates, configuration, and debugging of applications

+ Familiarity with user creation procedures within a medium-sized business.

+ Experience with identity and access management in Microsoft 365, Google Workspace, and/or Active Directory environments

+ Knowledge of Network protocols and services such as TCP/IP, DNS, and HTTP

+ Ability to configure and support wired and wireless networks, including experience configuring VLAN, Firewall Rules

+ Previous use and configuration of VPN clients

+ Hands-on experience with endpoint and workstation deployment, imaging, and standard configuration management practices

+ Familiarity with virtualization platforms such as VMware or Proxmox, with the ability to support basic administrative tasks

+ Comfortable creating and using PowerShell or Python scripting to automate repeatable processes

+ Strong communication and problem-solving skills

Additional Desired Qualifications

+ Direct experience with security frameworks such as CMMC, HIPAA, or PCI, and the role IT plays in compliance

+ Experience with email administration in cloud environments like Microsoft 365 (Exchange Online, SPF/DKIM/DMARC, mailbox policies)

+ Exposure to network device administration (e.g., Fortinet, Ubiquiti, SonicWall, PFsense)

+ Familiarity with SaltStack, Git, or CI/CD tools

+ Prior experience supporting IT in industries such as defense, aerospace, manufacturing, engineering, or regulated technical environments

Physical Requirements and Working Conditions

+ Ability to lift and carry up to 25 pounds

+ Frequent standing, walking, and sitting

+ Manual dexterity to operate computer equipment

+ Ability to bend, stoop, and reach

+ Good vision and hearing for diagnosing hardware and software issues

+ Ability to work in confined spaces (e.g., server rooms)

+ Capability to endure prolonged periods of sitting in office settings while working on computers and other equipment

Background Check

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.

EEO and ITAR/EAR Work Authorization Disclosure

Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

E-Verify

The company participates E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) ensure eligibility for employment and compliance with Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) rules.

Compensation: Salary plus generous annual equity package and potential bonuses.