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Location:

Avera Downtown Building-Sioux Falls

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for supervising the activities of the accounts receivable, credit balance, and denials staff in their daily tasks. Responsible for denials, credit balance resolution and accounts receivable follow up. Coordinates with the Accounts Receivable Manager and Business Office Director to ensure quality account services. Supports the execution of process flow for collection and accounts receivable to achieve quality results. Provides guidance and supervision to Accounts Receivable team members, inclusive of the accounts receivable Associate's, denials Associate's, and credit balance Associate's. Works with the Accounts Receivable Manager to validate accuracy of accounts receivable Associate's' performance, conducting quality audits, training team members, evaluating and ensuring quality performance.

What you will do

+ Oversees the day to day efforts of the accounts receivable, credit balance, and denials associate's in prioritizing, troubleshooting, and monitoring accounts.

+ The Supervisor is available to the accounts receivable, credit balance, and denials associate's for questions, support, and triaging to the Accounts Receivable Manager.

+ Assists the Accounts Receivable Manager with the development of immediate and future goals and objectives for the department.

+ Assists with the analysis, collection of and maintenance of records as needed by the Quality Assurance Department, Joint Commission accreditation, OSHA guidelines or as may be required by the law.

+ Support the operations when needed. This could include assisting with escalated customers with questions or disputes over customers' bills/charges, and answer incoming phone calls regarding billing/charge questions, credit terms or complaints.

+ Responsible for verification of Billing Accuracy.

+ Review and initiation of appeal information when appropriate.

+ Implements process changes to accelerate cash flow and improve department productivity.

+ Participate in continuing education programs and professional activities in revenue cycle and healthcare finance.

+ Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

+ Bachelor's in business, economics, management, accounting or related field or an equivalent combination of education and required experience.

+ related experience

Preferred Education, License/Certification, or Work Experience:

+ Experience working in and with multiple IT systems

Expectations and Standards

+ Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.

+ Promote Avera’s values of compassion, hospitality, and stewardship.

+ Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.

+ Maintain confidentiality.

+ Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.

+ Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

+ PTO available day 1 for eligible hires.

+ Up to 5% employer matching contribution for retirement

+ Career development guided by hands-on training and mentorship

_Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to_ [email protected]_ _._

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.

Additional Notices:

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.