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Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017225 Patient Family Centered Care

Summary:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Onsite

Additional Information:

The Supervisor, Family Resource Center is responsible for overseeing the daily operations of the Arkansas Children’s Family Resource Center. This role ensures the center functions efficiently and delivers high-quality support to patients, families, and internal partners. Key responsibilities include coordinating staffing, scheduling health education activities, planning special events, managing safety equipment and resource inventory, and operating within an assigned budget. The supervisor provides guidance and indirect oversight to staff while serving as the primary point of contact for operational needs, process improvements, and service coordination.

Required Education:

No education requirements

Recommended Education:

Bachelor's degree in a related field of study.

Required Work Experience:

High School Diploma/GED and 4 years of relevant experience, or 6 years of experience in lieu of a diploma/GED.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

CPST Certification - Safe Kids Worldwide

Description

1. Oversees daily operations of the Arkansas Children’s Family Resource Center to ensure consistent, patient- and family-focused services.

2. Coordinates staffing schedules, assigns daily work, and ensures adequate coverage for all center functions.

3. Plans, schedules, and supports health education activities for patients, families, and community partners.

4. Serves as the primary operational contact for troubleshooting, issue resolution, and continuous process improvement.

5. Organizes and executes special events and community outreach efforts that promote center services and support patient needs.

6. Manages ordering, tracking, and secure storage of safety equipment, educational materials, and program supplies.

7. Collaborates with clinics, departments, and satellite locations to ensure ongoing availability of safety resources across the system.

8. Oversees budgeted resources, including expense tracking, purchasing approvals, and cost-efficient operational planning.

9. Provides training, guidance, and indirect supervision to Family Resource Center staff, supporting performance and skill development.

10. Partners with internal teams and external stakeholders to ensure seamless coordination of services, resources, and program initiatives.

11. Other duties as assigned.

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

_“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager

•Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

•We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

•Care, love, and hope for children!” Kathy – Administrative Assistant

•When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.