"Alerted.org

Working Title: HCCS Training Supervisor

Job Class: Human Services Supervisor 1

Agency: Human Services Dept

+ **Job ID** : 90474

+ **Location** : Brainerd

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 11/25/2025

+ **Closing Date** : 12/10/2025

+ **Hiring Agency/Seniority Unit** : Human Services Dept / DHS Central Office MMA

+ **Division/Unit** : Health Care Administration / Eligibility and Operations

+ **Work Shift/Work Hours** : Day Shift / Varies

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $30.55 - $44.24 / hourly; $63,788 - $92,373 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 216 - Middle Management Association/MMA

+ **FLSA Status** : Exempt - Executive

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position will be based out of the Brainerd, MN central office campus.

The Supervisor of the Health Care Consumer Support (HCCS) Education and Training Team exists to lead a statewide center of excellence in MHCP learning and development designing, delivering, implementing, and maintaining comprehensive training on MHCP systems, eligibility and enrollment policies and procedures for HCCS, tribal, DHS, county, community-based, and other partner staff. In this role, the Supervisor manages and mentors instructional designers and subject-matter experts; oversees the creation and upkeep of internal manuals; directs project teams on system-related initiatives; and partners with division and agency leadership to establish education standards, align training strategies with organizational goals, and ensure all end-user needs across diverse programs and technologies are anticipated, met, and continuously improved.

Minimum Qualifications

Two (2) years professional experience **OR** Four (4) years advanced technical/paraprofessional experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs.

AND

Experience must demonstrate the following:

+ Planning and delivering high quality instruction that is accessible and suited to adult learners

+ Experience interpreting and applying state statute and federal regulations governing Medicaid, MinnesotaCare, MNsure or Qualified Health Plans and policies, application processes, eligibility criteria and enrollment operations

+ Understanding and knowledge of Health Care legislation including Medicaid, MinnesotaCare and Qualified Health Plans

+ Experience in facilitation and collaboration skills to work effectively with a diverse audience

+ Experience managing projects, including system-related initiatives, with the ability to coordinate across multiple teams and stakeholders

Preferred Qualifications

+ Knowledge of Minnesota Eligibility Technology System (METS), Medicaid Management Information System (MMIS), and MAXIS.

+ Extensive experience developing and delivering training in health care programs, Medicaid/MinnesotaCare, or other public programs.

+ Supervisory or lead experience

+ Technology and equipment such as SharePoint, Microsoft office products, WebEx, and other software to use the appropriate technology or equipment to communicate, track, record, or obtain pertinent information.

+ Project, process improvement, and implementation methodologies and tools

+ Strong analytical and problem-solving skills with a commitment to continuous improvement in training strategies and end-user support

+ Strong interpersonal and relationship building skills.

+ Experience handling multiple priorities in an efficient and effective manner

+ Strong written and verbal communication skills with a demonstrated ability to communicate complex concepts clearly and concisely.

+ Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.