"Alerted.org

What We Offer

Customer Service Representative

Role Overview:

As a Customer Service Representative, you will be the first point of contact for our customers, handling incoming calls with professionalism and efficiency. You’ll assist callers, transfer calls smoothly within the system, and take payments securely.

Key Responsibilities:

+ Answer incoming calls in a busy phone queue promptly and courteously.

+ Transfer calls within the system to the appropriate team members or departments.

+ Process payments accurately and securely over the phone.

+ Provide excellent customer service while managing multiple calls efficiently.

Schedule:

+ Monday through Friday, 9 AM to 6 PM (Hybrid)

Requirements

+ Education: High school or GED, required.

+ Experience: Minimum two years of experience in patient/customer service, required. Minimum two years of healthcare/medical office experience, preferred.

+ Additional Skills Required: Microsoft Word and Excel and typing of at least 40 WPM. Knowledge of medical terminology and/or medical claims. Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls. Excellent analytical skills. Expected to become proficient in Epic and Legacy practice management systems with successful completion of all related competencies. Demonstrates ability in customer service problem resolution and relationship building. Human relations and interpersonal skills necessary for interacting with management, staff and administration. Excellent written and verbal communication skills. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone.

+ Additional Skills (required): Bilingual.

+ Additional Skills/Requirements (preferred):

+ Analytical and problem-solving skills

+ Strong organizational skills with the ability to multi-task and follow through on outstanding issues

+ Strong computer skills with knowledge of MS Word, MS Excel, Outlook, and MS Teams.

+ Excellent interpersonal skills with the ability to communicate effectively both orally and in writing. Speak clearly and concisely with a pleasant telephone voice, while navigating a computer.

+ Ability to work well with others - strong teamwork skills

+ Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient.

+ Demonstrated ability to work well with customers and deliver excellent customer service.

+ Ability to control and manage a phone call

+ Bi-lingual preferred

+ Knowledge of Novant Health billing

Job Opening ID

128593