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Description

This position is incentive eligible.

Introduction

Do you want to join an organization that invests in you as a Director Quality Operations? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Director Quality Operations like you to be a part of our team.

Job Summary and Qualifications

This position leads and supports the cross functional roles of the quality team; clinical effectiveness, service lines, regulatory (preparedness and readiness), and safety. Designs, facilitates, and manages programs and projects to support the onboarding of new acquisitions to HCA enterprise Quality programs. Duties include the ability to manage, organize, and analyze program needs, identify program gaps, and drive program execution. Responsible for the delivery of standard quality best practices. Key partner across clinical and operational teams.​

Major Responsibilities:

Drive collaboration with other cross functional departments to create a more streamlined approach around pre-and-post deal planning for acquisitions to increase stakeholder satisfaction, increase staff capacity, decrease costs, and align provider expectations

Serve as escalation path for issues occurring in the implementation of quality processes.

Collaborates with cross-functional partners (as well as external partners) to manage acquisitions and divestitures across Quality.

Collaborate with Quality team, corporate partners, Division and facility to understand the issues and challenges involved in quality improvement.

Define, develop and oversee implementation and communications plans for integration into strategic projects, in collaboration with quality, physician, nursing leaders across corporate, division and facility.

Develop and oversee implementation impact assessments and readiness frameworks for quality strategies.

Ensure and validate utilization of adoption/training programs for technology, innovative models of care and process optimization.

Develop and deploy tools and resources to ensure integration of the appropriate stakeholders to successfully drive strategic programs.

Effectively partner across the HCA network across stakeholder groups and functional areas, to implement a Quality strategic agendas.

Designs and ensures onboarding of new Quality leaders by role to the HCA quality programs.

Develop and implement a standard virtual program for acquisitions and divestitures across all facilities.

Implement success metrics for end user experience and the integration team.

Actively communicate with stakeholders to accomplish project activities across multiple business groups.

Proactively identify and resolve issues; manage program/project deliverables, manage and mitigate risk.

Leads change control processes are established and effective for programs/projects across all involved business entities.

Monitor and regularly assess the quality and effectiveness of program delivery, and provide feedback to ensure consistent effective program performance.

Build and maintain relationships with key stakeholders.

Serves as a facilitator, technical advisor, and analyst to hospital management and teams on the use of quality improvement tools and techniques, and analytical techniques.

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

Continue professional development.

Independently and effectively manage assigned project work.

Education & Experience:

• Bachelor’s Degree Required/​​Master's degree​ preferred with 7+ years of experience in​ leading large scales projects focused on process improvement and operations

• ​​ Experience leading large, enterprise-scale projects or programs required. Strong process improvement experience in a large-scale corporate environment required. Exceptional critical thinking skills required. Possess strong communication skills (both verbal and written) and interpersonal skills, strong organizational skills and ability to manage multiple competing priorities.

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•​​PMP, LEAN, or Six Sigma Certification preferred​. Expert user of Microsoft Office, including Excel, Work, Power Point, SharePoint, and Access.

**HCA Healthcare (Corporate)** , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled **resources and opportunities** to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and **career advancement opportunities** , every person has a solid foundation for success. Nashville is also home to our **Executive Development Program** , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Quality Operations opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.