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How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s Reservations Technology and Innovation team is redefining how customers and employees experience travel. We’re looking for a Product Owner who will own and evolve our workforce management and specialist frontline tools platforms, ensuring they deliver measurable value for both our customers and Reservation specialists. If you thrive at the intersection of technology, people, and business outcomes, this is your opportunity to make a meaningful impact.

What You’ll Do (not comprehensive)

+ Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical and non-technical audiences and stakeholders

+ Own and prioritize the product backlog to deliver high-value features aligned with business goals

+ Write clear user stories, features, and acceptance criteria that capture both functional and non-functional needs

+ Serve as the voice of the customer, balancing usability, business outcomes, and technical feasibility

+ Partner with Product Managers, designers, engineers, and stakeholders to deliver intuitive, impactful solutions

+ Actively participate in agile ceremonies (planning, grooming, demos, retrospectives) and champion best practices

+ Align with other Product Owners to manage dependencies and maintain a cohesive product ecosystem

+ Monitor adoption, satisfaction, and operational efficiency to measure product success

+ Communicate progress, risks, and outcomes transparently with business and IT leaders

+ Foster a culture of collaboration, inclusion, safety, and continuous improvement

Why You’ll Love It Here

+ Play a key role in shaping the future of Delta’s Reservations experience

+ Work in a fast-paced, agile environment where your contributions directly impact customers and employees

+ Join a team that values diversity, collaboration, and continuous growth

What you need to succeed (minimum qualifications)

+ Proven experience as a Product Owner (or similar role) in an agile environment

+ Solid understanding of agile practices, backlog management, and stakeholder engagement

+ Strong communication skills, with the ability to bridge technical and non-technical conversations

+ Curiosity-driven mindset — always asking “why” to uncover real needs and root causes

+ Ability to manage competing priorities while keeping focus on customer value

+ Proficiency with agile tools such as Agility (VersionOne), Jira, or similar

+ Candidates for this position may have a Bachelor’s degree, or equivalent experience

+ Consistently prioritizes safety and security of self, others, and personal data

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency

+ Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

+ Agile certification (CSPO, SAFe PO/PM, or equivalent)

+ Experience in digital platforms with both internal and external-facing channels

+ Background in airline reservations, ticketing, or travel technology

+ Strong understanding of customer journey mapping, service design, or digital transformation

+ Ability to define and track product success metrics and KPIs

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%.

+ Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here