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Help Desk/Desktop Support Tech

**Work Location: 100% Onsite in Bangor, M** E. Will be given a Vehicle for a majority of the travel between office locations. May need to utilize their personal vehicle on occasion for traveling between offices. When they use their personal vehicle for work travel then they will be reimbursed for mileage.

2+ month contract

Top 3 Skills:

Customer service

Desktop support experience

Inventory control experience

Job Description:

Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.

Make recommendations on functional and technical improvements to the environment.

Participate in performance and volume analysis and design.

Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.

Provide accurate and complete answers to general use and environment questions in a timely manner.

Serve as the point of contact for technology support and services.

Serve as the point of integration between the business functions of the department and the technology requirements of the department.

Provide desktop computer support.

Serve as a point of contact for communication and coordination of service outages.

Attend and participate in bi-weekly team and problem review meetings.

Manage the retirement and disposal of obsolete or broken computer equipment.

Coordinate the procurement and installation of new computer hardware and software.

Coordinate virus protection software programs within departments.

Understand the installation of software patches and upgrades.

Provide input to training and/or documentation materials regarding latest technical and functional design changes.

Ensure that all work is documented for future reference.

Follow quality standards.

Ensure effective and reliable backups are being performed.

Proactively address customer needs.

Communicate accurate and useful status updates.

Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.

Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures

modems, disk drives, CD ROMs, printers, and related equipment.

Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.

Develop and conduct various training and instruction for system users.

Identify utilization patterns and their effect on operation/system availability and performance expectations.

Ability to work in a team environment.

Strong communication skills; both written and spoken

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.