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Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You’ll Do

Reporting to the Chief Revenue Officer, you will serve as an integral partner in evolving and scaling our Sales Operations function. Your responsibilities will include:

+ **Strategic Go-To-Market (GTM) Planning:** Collaborate with leadership to define and execute GTM strategies that drive revenue growth and market expansion. Segment target markets, identify key customer profiles, and develop account-based strategies. Align messaging, campaigns, and enablement efforts across Marketing, Product, and Customer Success. Monitor GTM performance, analyze pipeline data, and recommend adjustments to optimize outcomes.

+ **Lead Sales Enablement Initiatives:** Partner with cross-functional teams to design and deliver sales enablement programs that enhance product knowledge, selling skills, and process adoption. Develop and maintain sales playbooks, training materials, and collateral to support the sales team throughout the buyer’s journey. Ensure effective rollout and adoption of enablement tools and platforms, driving measurable improvements in sales productivity and effectiveness.

+ **Collaborative Process Improvement:** Work across the organization to measure existing sales processes, identify inefficiencies, eliminate friction, and assess results. Streamline sales processes and strategies, assign quotas, balance territories, and enhance pipeline management visibility.

+ **AE Productivity:** Define, design, and create systems to track ramping and ramped Account Executive productivity.

+ **Technology Leadership:** Design and administer the organization’s CRM (SFDC). Identify and implement solutions and technologies that drive sales efficiency and revenue growth, ensuring adoption across the team.

+ **Sales Analytics & Reporting:** Oversee sales analytics and reporting on performance, providing weekly, monthly, quarterly, and annual pipeline, achievement, and performance reports. Monitor the accuracy and efficient distribution of sales and financial reports, and other intelligence essential to the sales organization.

+ **Compensation Administration:** Collaborate with Accounting, Finance, and Human Resources to assist with sales incentive compensation administration as needed.

Who You Are & What Makes You Qualified

+ Strong business acumen with executive presence.

+ 12+ years of hands-on experience leading and scaling sales operations functions in high-growth companies.

+ Demonstrated expertise in strategic GTM planning, aligning sales operations with broader business goals to drive growth and market penetration.

+ Proven experience designing and implementing sales enablement programs that deliver measurable results.

+ Expertise in developing and executing GTM strategies for new and existing markets, including segmentation, targeting, and cross-functional alignment.

+ Ability to translate strategic vision into actionable plans, collaborating with Sales, Marketing, and Product teams to achieve business objectives.

+ Proficiency in managing analytically rigorous initiatives.

+ Deep expertise in sales automation and CRM systems (SFDC).

+ Successful experience managing teams and solving complex problems.

+ Action-oriented attitude with superb follow-up and attention to detail.

+ Results-oriented mindset focused on service, quality, and continuous improvement.

+ Excellent verbal and written communication skills, with a willingness to share and receive information and ideas from all levels of the organization.

+ Commitment to achieving team and organizational goals through active participation and support of colleagues.

Leadership Attributes

+ Established executive with a successful track record of developing and leading Sales Operations.

+ Creative and intellectually curious, with strong strategic intuition and a proactive approach to continuous improvement.

+ Critical thinker with proven ability to collaborate with leadership and teams, influence decisions, and drive alignment.

+ Natural leader with a positive management style, superior communication skills, and unwavering ethics and integrity.

+ Superior interpersonal skills and executive presence, with the ability to quickly establish credibility, trust, and support at all levels of the organization.

**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

+ Lead a new category of enterprise software that we call Unified-CXM.

+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

+ Create a culture of customer obsession, with trust, teamwork, and accountability.

**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .

To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .

**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$260,000 - $433,000

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

**Warning about Recruiting Scams** : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.