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Merchandise Coordinator Location: Fort Wayne, IN Division / Department: Merchandising Reporting to position: Merchandise Manager The Merchandise Coordinator to the Merchandise Division provides support and customer service, while functioning as a liaison between the Merchandise Manager, members and vendors. This position provides assistance on a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries. Responsibilities Provide support and customer service to members:

+ Answer product questions

+ Assist members with ordering issues

+ Assist members with placing drop ship orders

+ Send requested materials such as product samples and consumer rebates

+ Coordinate relays, sample orders, and bin tag requests

Work with vendors:

+ Gather product information and images

+ Coordinate market invitation process

+ Enter vendor information into vendor portal forms, support vendors using portal

+ Create and submit vendor debits/billings

+ Initiate and review bulletins and drop ship order forms

+ Expedite and complete projects

Gather content and use various tools to communicate to members and vendors:

+ Managing updates in online catalogs

+ Enter program specials into VIMS/VMD

+ Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.)

+ Review, process, debit vendors for truck mail literature

+ Run queries to create spreadsheets

+ Create Buyer Messages at direction of MM/AMM

+ Create conversion charts/cross-references charts

+ Ban items at direction of MM/AMM

Provide inventory/RSC staff support:

+ Product dispositions and Return Goods Authorizations (RGAs)

+ Perform stock checks

+ Run and review department queries, analyze, highlight, bring excess inventory issues to the attention of MM.

+ Investigate and resolve UPC, order multiple, and other item issues

+ Investigate and resolve product questions from DC staff

Provide promotions-related support:

+ Gather, collect sales submittals

+ Product sample requests

+ Consumer rebate pad requests

+ Distribute and file sale confirmations

+ Track competitor ads/promotions

Provide market-related support:

+ Sequence sheets and market invitations

+ Initiate market bulletins

+ Market totals

+ Collect and review drop ship order forms

+ Coordinate gathering of department market drop ship forms for placement on catalog pages

+ Review market bulletins

+ Review/follow-up on vendor information

+ Create/manage electronic tracking spreadsheet for market

+ Bill vendors for market-related activities

Provide product/catalog-related support:

+ Product image requests

+ Cut and descriptions

+ Proof catalog pages

+ Assign SKU numbers

Provide accounting-related support:

+ Process member and vendor debits and credits

+ Process check requests

Perform general support functions:

+ Maintain various files

+ Perform entry on item maintenance mainframe screens

+ Order office supplies

Education and Experience Minimum:

+ High School graduate

+ Must be computer proficient, especially with Excel and Word

Desired:

+ Post-high school education/training

Skills and Abilities

Minimum:

+ Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email

+ Above average customer service and problem solving skills

+ Excellent organizational skills

+ Ability to work on multiple projects by successfully prioritizing to meet deadlines

+ Ability to quickly ‘change gears’ to respond to changes in priorities

+ Proficiency with Google Workplace and Microsoft suite of products

+ Ability to use a computer keyboard to efficiently and accurately enter text and data

Benefits available to you:

+ Full insurance benefits package including Medical, Dental, & Vision

+ Paid time off to foster work/life balance

+ Profit sharing

+ Bonus Pay opportunities

+ Retirement funding opportunities

+ Education reimbursement

+ Health club reimbursement

+ Career advancement opportunities

About Do it Best: Based in Fort Wayne, IN, Do it Best is the only US-based, member-owned comprehensive and fully integrated hardware, lumber, and building materials buying cooperative in the home improvement industry. With annual sales of nearly $6 billion, Do it Best serves thousands of member-owned locations across the United States and in more than 60 other countries, and is now part of the Do it Best Group, the world’s largest independent home improvement co-op. For more information, visit doitbestonline.com and follow us on Facebook, Instagram, and LinkedIn. Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams