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Job Summary and Responsibilities

The Continuing Care Patient Navigator primarily assists both patients and members of the department and healthcare team, but also may work with colleagues across the care coordination continuum. Duties include collaborating with the team members to achieve member goals, telephonically assisting members, and other administrative duties

+ Provide excellent customer service to our patients, demonstrate ability to show kindness and empathy.

+ Listen to understand patient needs, and connect them to appropriate resources both inside and outside of the department / team.

+ Schedule appointments, assist with referrals, answer questions, and other similar duties as assigned, escalate issues as needed.

+ Receive patient requests and refer to appropriate members of the team, community, or within the organization.

+ Identify problems with healthcare access and utilization, along with providing alternatives if available, escalate as indicated/directed.

+ Act as liaison for members and families to physicians, staff, community resources, and others.

Job Requirements

Required

High School Diploma/G.E.D.

2 years experience or more in a professional and/or healthcare environment

Excellent customer service skills

Collaborate with interdisciplinary partners, a mix of clinical, operational, and business activities related to that partnership

Ability to identify and escalate issues / barriers to care

Preferred

Knowledge and ability to work with various electronic medical records and platforms.

MA certification

Associates Degree

Where You'll Work

At **Dignity Health** , living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (http://yrmc.org/) **(DH-YRMC),** now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work and to enjoy the outdoors.

• It is an inviting community with bygone charm and modern amenities.

• Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.

• The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

**Dignity Health-Yavapai Regional Medical Center** extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care has earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020) and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and has placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott has to offer! #hellohumankindness

Pay Range

$20.91 - $29.54 /hour

We are an equal opportunity/affirmative action employer.